Areli Aguilar
El Paso,TX
Summary
Goal-oriented professional with a background in leading customer service teams. Bring experience managing escalated customer issues, training new hires, and implementing process improvements to enhance productivity. Strengths include strong communication skills, conflict resolution expertise, and adaptability to fast-paced environments. In previous roles, have consistently improved team performance through innovative strategies and motivational leadership.
Overview
2
2
years of professional experience
Work History
Customer Service Representative Team Lead
Kuehne + Nagel
El Paso, TX
2023.06 - 2025.01
- Answer emails, explain to the Customer the reasons why it has not been possible to import your material, send you the receipt number or in what import your material has already been sent, send you photographs of how your material arrived in case it arrives with damage
- Run the inventory, run an inventory of the material we have in the warehouse to be able to notify the customer what we have and in which locations it is and be able to take the material out of locations so that it can be imported
- material in the system, give entry to the material in our system so that the customer can see that it is already in our warehouse and can request it to import it
- Imports and exports, give way to imports of the material that they requested to deliver papers to the driver so that he can deliver the material, receive material to be able to enter our warehouse and be able to continue with the review of the material
- Give directions to the team and help solve problems that arise
Education
High School Diploma -
Bachilleres #7
Ciudad Juárez 2019-07
Skills
- Inventory management
- Material handling
- Import logistics
- Customer communication
Languages
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Representative Team Lead
Kuehne + Nagel
2023.06 - 2025.01
High School Diploma -
Bachilleres #7