Areli Gonzalez Mendez
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
School-Based Behavior Interventionist
Verbal Behavior Associates
10.2024 - Current
- Coordinated with multidisciplinary teams to create comprehensive support strategies for students in need.
- Provided crisis intervention services when necessary, ensuring the safety and well-being of all individuals involved.
- Recognized by supervisors for helping students master goals and increasing positive behaviors.
Server
Rookies Sports Lodge
10.2022 - 06.2024
- Demonstrated strong multitasking skills by managing full sections of up to 10 tables without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Shift Leader
Mendocino Farms
09.2021 - 02.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Behavior Specialist
Center for Social Dynamics
02.2021 - 09.2022
- Analyzed the effectiveness of behavior interventions using data-driven approaches, making adjustments as needed to ensure success.
- Utilized positive reinforcement to maximize desired behavior and educational outcomes.
- Improved behaviors by implementing individualized behavior support plans and strategies.
Education
Bachelor of Arts - Psychology
San José State University
08.2023
Skills
- Verbal and Written Communication
- Time management
- Client services and support
- Team collaboration
- Crisis prevention and intervention
- Data analysis
Certification
- CPI Blue Card, Crisis Prevention Institute
- Basic Life Support, American Heart Association
Languages
Spanish
Native/Bilingual
Timeline
School-Based Behavior Interventionist
Verbal Behavior Associates
10.2024 - Current
Server
Rookies Sports Lodge
10.2022 - 06.2024
Shift Leader
Mendocino Farms
09.2021 - 02.2023
Behavior Specialist
Center for Social Dynamics
02.2021 - 09.2022
Bachelor of Arts - Psychology
San José State University
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