Areli Marroquin Oliveros
Normal,IL
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Senior Customer Specialist
CarMax
Bloomington, IL
09.2022 - 04.2025
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Mentored junior team members and managed employee relationships.
- Conducted regular quality assurance checks to ensure consistent quality standards.
- Developed strong customer relationships to encourage repeat business.
Customer Care Representative
Sam Leman Ford
Bloomington, IL
02.2022 - 07.2022
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Supported sales team members to drive growth and development.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Prepared customer reports by gathering data collected during customer interactions.
Special Finance Assistant
O'brien Mitsubishi
Normal, IL
07.2021 - 01.2022
- Negotiated loan terms with lenders on behalf of customers including interest rates and repayment schedules.
- Ensured that all necessary documentation was completed accurately before submitting it for approval.
- Developed key customer relationships to increase sales.
- Answered requests and concerns with friendly and knowledgeable service.
- Provided customers with information on products and services available.
Daycare Assistant Teacher
Foundation 4 Kids
Normal, IL
08.2018 - 07.2021
- Secured indoor and outdoor premises to protect children.
- Encouraged students to interact positively and calmly solve disputes.
- Engaged with children on individual basis to build positive, trusting relationships.
- Provided a safe, secure and nurturing environment for the children.
- Enforced rules to teach good manners and maintain safe environment.
Education
High School Diploma -
Normal Community Highschool
Normal, IL05-2020
Skills
- Conflict resolution
- Data analysis
- Quality assurance
- Team leadership
- Active listening
- Professionalism
- Customer service
- Problem solving
- Calm under pressure
- Microsoft office expertise
Timeline
Senior Customer Specialist
CarMax
09.2022 - 04.2025
Customer Care Representative
Sam Leman Ford
02.2022 - 07.2022
Special Finance Assistant
O'brien Mitsubishi
07.2021 - 01.2022
Daycare Assistant Teacher
Foundation 4 Kids
08.2018 - 07.2021
High School Diploma -
Normal Community Highschool