Francis Montero

• Increased client satisfaction by promptly answering and resolving complicated questions.
• Identified areas for improvement and successfully executed the required modifications after analyzing patterns in consumer feedback.
• Handled several software systems at once, helping clients over the phone or through online chats, and showcasing.
• Finance (SSN, BANK, Stipulations)
• Sales (Automotive/Warranty)
• Remote Progression Document

Senior customer Specialist | CarMax

Edison, NJ July 2023- Present

• -Help clients with any requirements or inquiries about car maintenance
• -Detail and wash cars, which includes vacuuming, polishing, and cleaning the inside and outside.
• Transport automobiles as required

Service Porter| Sansone Toyota

• I worked at a big, international sports entertainment company in an array of capacities.
  
• I greeted and spoke with customers one-on-one as they arrived during their fantastic, enjoyable experience

• Helped them make decisions
• Supported them in meeting their needs (clubs, food, drinks, etc.)
• Acquired information and knowledge for the players (clients)

Golf Caddie | Top Golf

September 2022-January 2023

• Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.

• Helped customers complete purchases, locate items, and join reward programs.
• Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
• In charge of handling funds, tallying, and planning; cashier
  
• Sales assistant with experience managing transfers and keeping an eye on the store; in charge of inventory