Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jorge Alexander Martinez Tellez

Cypress

Summary

Dynamic professional with extensive experience at Tricolor Auto Group, excelling in customer satisfaction and retention strategies. Proven track record in achieving sales targets through effective negotiation and relationship-building. Proficient in CRM software, enhancing customer engagement and loyalty while ensuring timely resolutions to inquiries. Strong multitasking abilities drive exceptional service delivery.

Skilled customer service professional with strong expertise in driving client satisfaction and operational efficiency. Proven ability to enhance customer experiences and foster team collaboration to meet evolving demands. Adept in conflict resolution, communication, and relationship management, bringing results-focused approach to every interaction. Reliable and adaptable, consistently delivering top-tier service and support.

Overview

7
7
years of professional experience

Work History

Senior Customer Specialist

Tricolor Auto Group
11.2023 - 09.2025
  • Assisted customers with inquiries and issues, ensuring timely resolutions and high satisfaction levels.
  • Developed knowledge of products and services to provide accurate information to customers.
  • Utilized customer relationship management (CRM) software for tracking interactions and managing follow-ups.
  • Collaborated with team members to streamline processes and improve customer service delivery.
  • Developed strong relationships with clients, enhancing customer satisfaction and loyalty.
  • Consistently achieved sales targets through effective product knowledge and customer engagement.
  • Closed sales through effective negotiation and relationship-building techniques.
  • Developed and maintained strong customer relationships to encourage repeat business.

Telecommunications Engineer

Claro Telecomunicaciones
08.2022 - 10.2023
  • Designed and implemented telecommunications systems for improved network efficiency.
  • Conducted troubleshooting and maintenance of communication equipment to ensure optimal performance.
  • Collaborated with cross-functional teams to integrate new technologies into existing infrastructures.
  • Performed site surveys and assessments to determine installation requirements for telecommunication networks.
  • Analyzed system performance data to identify areas for enhancement and resolve issues proactively.
  • Coordinated installation of new users and relocations of existing users.
  • Performed telecommunication and networking business evaluations.
  • Established positive relationships with vendors and suppliers, negotiating favorable contracts that supported business objectives.

Telecommunications Technician

Claro Telecomunicaciones
04.2018 - 04.2022
  • Installed and configured telecommunications equipment to ensure optimal performance.
  • Diagnosed and resolved service interruptions efficiently, minimizing downtime for clients.
  • Conducted routine maintenance checks on network systems to enhance reliability.
  • Collaborated with team members to troubleshoot wiring issues and improve connectivity.
  • Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
  • Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
  • Reduced downtime by promptly diagnosing and fixing network issues.

Education

High School Diploma -

Nicolas Esguerra
Bogota, Colombia

GED -

C.A.I Pacheco B.A. Argentina
Buenos Aires, Argentina
07-2019

Skills

  • Complaint handling
  • Customer satisfaction measurement
  • Email etiquette
  • Call center operations
  • CRM software expertise
  • Customer retention strategies
  • Customer segmentation
  • Customer service

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Timeline

Senior Customer Specialist

Tricolor Auto Group
11.2023 - 09.2025

Telecommunications Engineer

Claro Telecomunicaciones
08.2022 - 10.2023

Telecommunications Technician

Claro Telecomunicaciones
04.2018 - 04.2022

High School Diploma -

Nicolas Esguerra

GED -

C.A.I Pacheco B.A. Argentina

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