Gabriel Gonzalez
Summary
Proven track record in enhancing customer satisfaction and streamlining service processes at Ganas Auto, showcasing strong negotiation skills and a goal-oriented approach. Excelled in complaint handling and customer service, achieving significant improvements in efficiency. Demonstrated exceptional email etiquette and sales presentation abilities, contributing to increased loyalty and repeat business. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Senior Customer Specialist
Ganas Auto
09.2022 - Current
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Assisted customers with product selection based on individual needs and preferences.
- Streamlined customer service processes for improved efficiency and reduced response times.
- Participated actively in departmental meetings as well as professional development opportunities relevant to role.
Porter
Simi Valley Chrysler Dodge Jeep Ram
08.2021 - 09.2022
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Maintained building exteriors for professional, clean presentation standards.
Customer Service Representative
AutoZone
08.2019 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Taft Charter High School
Woodland Hills, CA06.2019
Skills
- Complaint Handling
- Customer satisfaction measurement
- Email Etiquette
- Call Center Operations
- Trade-in evaluations
- Goal-Oriented
- Strong negotiation skills
- Sales Presentations
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
American Sign Language
Professional Working
Hobbies
- I love to spend my free time with my son and family and be able to go out to car shows and go to the zoo and just being able to spend that time with him.
Timeline
Senior Customer Specialist
Ganas Auto
09.2022 - Current
Porter
Simi Valley Chrysler Dodge Jeep Ram
08.2021 - 09.2022
Customer Service Representative
AutoZone
08.2019 - 08.2021
High School Diploma -
Taft Charter High School
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