Areli Valenzuela
Odessa,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Farmers
Odessa, TX
04.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Cashier Traine Customer Service
Texas Burger
Odessa
01.2014 - 04.2023
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
- Supervised new and existing cashiers by verifying accuracy of prices and customers charges.
- Educated employees on register use, merchandising, and customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Maintained stock to meet expected customer demand.
- Assisted customers by answering questions and fulfilling requests.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Odessa High School
Odessa, TX06.2009
Skills
- Organization
- Client Education
- Policy Understanding
- Multitasking
- Performance Monitoring
- Product Knowledge
- Adaptability
- Written Communication
- Effective Communication
- Conflict Resolution
- Customer Retention
- Telephone Etiquette
- Time Management
- Attention to Detail
- Problem Solving
- Application Review
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representative
Farmers
04.2023 - Current
Cashier Traine Customer Service
Texas Burger
01.2014 - 04.2023
High School Diploma -
Odessa High School