Arelis Aponte
Rochester,NY
Summary
Resourceful Branch Manager adept at increasing productivity and efficiency through streamlining operations. Possess strong skills in team leadership, customer relationship management, and financial oversight. Excel in communication, problem-solving, and adaptability, ensuring seamless branch operations while fostering a positive work environment.
Overview
17
17
years of professional experience
Work History
Branch Manager II
ESL FEDERAL CREDIT UNION
09.2019 - Current
- Responsible for the direct management and oversight of sales, operation and coaching development of ESL Federal Credit Union's Headquarters Branch
- My responsibilities are equal to that of my time below at Reliant Credit Union with the addition of larger staff and asset size management
- Effectively manage through the Covid19 pandemic
- Lead a team of individuals to meet or demonstrate improvement in their performance by consistent coaching
- Facilitate and see activities through to promote participation, engagement and team work
- Focus on career development of others by ensuring they are meeting current expectations while preparing for future responsibilities
- Hire and maintain quality talent; keep turn over low
- Promote others within when the opportunities arise
- Participate in leading Frontline Leadership meetings
- Participation in Retail Banking Leadership meetings (DM's)
- Provide direct support to other Managers and Assistant Branch Managers as needed
- New hire Branch Manager mentorship
- Interviewing Branch Manager candidates
- Delivery of various Financial Wellness Education classes for various community partners representing ESL
- Provided leadership support to the Lake Ave team during their leadership transition
- Provided translation assistance to ESL Marketing heavily through the Covid19 pandemic and continue to do so as needed
- Focus on increasing staff participation across all lines of business to increase participation and member impact
- Business visits to existing and potential business clients
- Consistently looking for ways to improve branch operations
- Effectively support employees through career transitions
- Provide the necessary training and knowledge of new career opportunities
- Provide continuous training
- Continuous self-development via Elan, ESL Career Services & outside resources
- Effectively handle customer concern escalations at all levels and on behalf of other branches
- Effectively communicate interdepartmentally to support teams as needed
- Able to provide feedback for improvement
Member Service Representative | Assistant Branch Manager | Branch Manager | Branch Manager II
RELIANT COMMUNITY CREDIT UNION
05.2008 - 09.2019
- Responsible for the direct management of the Irondequoit Branch, Brockport Branch as well as the All Branch Traveling Team
- Manage scheduling, training, developing and coaching of all departments consistent according established guidelines
- Responsible for organizing, planning, and directing the functions of a full service branch office
- Actively promote and participate in the Sales and Service Process with members and staff
- Handle difficult and/or sensitive member concerns as a priority item to assure a timely and fair resolution
- Handle member service or operational issues with a sense of urgency for resolution
- Train and delegate various operational responsibilities to other branch office staff while maintaining accountability for the effective and efficient operation of the branch
- Responsible for the training and cross-training of branch office staff to assume necessary responsibilities
- Have primary fiduciary responsibilities for branch office security and safety
- Responsible and accountable for safeguarding of the branch office assets
- Enforcing established compliance measures against internal and external fraud
- Ensures that there is adherence to branch office security procedures
- Perform routine member transactions in a professional, confidential, and accurate manner
- Provide effective demonstrations to customers on all automated/electronic services
- Interpret system data and reports to provide members with account status and transaction history
- Utilize credit skills of interviewing and accepting loan applications
- Understand lending and credit decision process
- Effectively discuss various lending services to sell credit products and build member relationships
Reliant Core System Conversion-Project Management & Trainer
RELIANT COMMUNITY CREDIT UNION
01.2014 - 01.2016
- Direct involvement in the selection and implementation of a new core processor
- Participated in the RFP
- Vendor selection process
- Developed training program to train 150+ employees on the new core system
- Continued training and development on system enhancements
- Annual Corelation, Inc
- Client Conference participation
Education
Bachelor's - Organizational Management
Keuka College
01.2024
High School Diploma -
Edison Tech
01.2003
Skills
- Management
- Leadership
- Community Involvement
- Team Building
- Coaching
- Mentoring
- Training
- Accountability
- Respect
- Teamwork
- Customer Service
- Motivation
- Empowerment
- Trust Building
- Recognition
- Positive Environment
- Development
Community Service
- PR Unidos En La Distancia - United for Puerto Rico, Treasurer & Founding Member
- HopeNY Homeless Outreach & Support Services, Board Member & Volunteer
- Credit Union YP Network
References
- Irene Sanchez, Executive Director, Western NY Coalition, 585-694-1460
- Pamela Heald, CEO, Reliant CU, 585-314-5965
- Richard Sellwood, VP Member Experience, USFCU, 315-345-8750
Languages
- Spanish, Fluent
- English, Fluent
Miscellaneous
- United Way Latino Leadership Development Program Graduate, 2018
- New York State Notary Public
- ESL Pandemic Champion Award, 07/01/20
- ESL Emerging Leader, 03/01/22
- ESL ERG Member, Young Professionals, LEAD
- ESL Customer Experience & Purpose Team Champion, 2020-current
Timeline
Branch Manager II
ESL FEDERAL CREDIT UNION
09.2019 - Current
Reliant Core System Conversion-Project Management & Trainer
RELIANT COMMUNITY CREDIT UNION
01.2014 - 01.2016
Member Service Representative | Assistant Branch Manager | Branch Manager | Branch Manager II
RELIANT COMMUNITY CREDIT UNION
05.2008 - 09.2019
Bachelor's - Organizational Management
Keuka College
High School Diploma -
Edison Tech