Arelle Morris
South Holland,IL
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling, and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
1
1
Language
5
5
years of professional experience
Work History
Store Shift Manager
Pizza Hut, Restaurant Brands
Chicago, Illinois
06.2025 - Current
- Supervised Pizza Hut shift operations and supported Restaurant Brands service standards.
- Managed team schedules, station assignments, and shift handovers.
- Trained crew on food safety, hygiene, and product preparation.
- Monitored cash handling, till counts, and end-of-shift reconciliations.
- Coordinated order flow with kitchen and delivery teams during rush periods.
- Resolved customer concerns and maintained friendly counter service.
- Opened and closed restaurant shifts following Pizza Hut procedures.
- Trained new employees on company policies and procedures.
- Coached employees on proper customer service techniques.
- Performed daily walk-throughs of the store to identify maintenance issues or areas that need improvement.
- Managed all aspects of shift operations such as staffing, ordering supplies, scheduling breaks.
- Delegated responsibilities to team members for effective shift management to staff members for efficient shift operations.
- Verified accuracy of daily sales reports and reconciled cash drawer at end of shift.
- Ensured customer service standards were met through monitoring of staff performance.
- Directed store operations during shift, including opening and closing procedures.
- Maintained accurate inventory records and placed orders.
- Adhered to all safety regulations while supervising staff activities throughout the day.
Event Coordinator
Harvey Park District
Harvey, IL
01.2022 - 02.2025
- Coordinated park district events, rentals, and community programs
- Scheduled facilities, permits, and staffing for district events
- Communicated event details with vendors, staff, and participants
- Prepared event materials, supplies, and setup instructions
- Monitored event operations and resolved issues during programs
- Maintained calendars, registration records, and booking documentation
- Supported marketing for district events and seasonal activities
- Reviewed event procedures and updated coordination plans
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Provided on-site support during the day of the event including problem solving if necessary.
- Developed event themes and concepts to ensure successful execution of events.
- Collaborated with clients to identify their goals and expectations from the event.
- Ensured effective communication between vendors and suppliers before, during and after the event.
- Managed logistics related to transportation, catering, entertainment, decorations for events.
- Planned various activities such as seminars, workshops or conferences related to the event theme or topic area.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Developed promotional materials such as flyers, brochures or posters for marketing purposes prior to each event.
- Led site walk-through and meetings prior with staff to discuss checklists and delegate assignments.
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
- Sourced venues for events in accordance with client needs and preferences.
- Conducted post-event evaluations to measure success of each program against objectives set forth by clients.
- Established and maintained relationships with key stakeholders, including vendors, sponsors, and community leaders.
- Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
- Negotiated contracts with venues, caterers, and entertainment providers to secure favorable terms and pricing.
- Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
- Liaised with clients to understand their vision and requirements, customizing events to meet their specific needs.
- Coordinated and executed over XX large-scale events annually, including logistics, vendor management, and attendee experience.
- Ensured compliance with all health, safety, and legal requirements, minimizing risk and liability.
- Facilitated post-event evaluations with clients and internal teams, gathering feedback to inform future event planning.
- Developed engaging content for event websites and social media channels, increasing online visibility and participation.
- Tracked and reported on key metrics post-event, including attendance, revenue, and participant feedback, to assess success and areas for improvement.
- Supervised Pizza Hut shift operations and supported Restaurant Brands service standards.
- Managed team schedules, station assignments, and shift handovers.
- Created program activities, agendas and budgets based on client requirements.
Education
CMA - Medical Assistant
Westwood College
Lansing, IL 11.2018 - 05.2019
Kenwood Academy
Chicago, ILSkills
- Shift scheduling
- Staff supervision
- Team leadership
- Cash handling
- Cash reconciliation
- POS systems
- Inventory control
- Food safety compliance
- Store maintenance
- Policy enforcement
- Customer service
- Clear communication
- Conflict resolution
- Problem solving
- Attention to detail
- Merchandise display
- Schedule oversight
Languages
Spanish
Professional
References
References available upon request.
Timeline
Store Shift Manager
Pizza Hut, Restaurant Brands
06.2025 - Current
Event Coordinator
Harvey Park District
01.2022 - 02.2025
CMA - Medical Assistant
Westwood College
11.2018 - 05.2019
Kenwood Academy