Detail-oriented customer service representative with a proven track record in complaint resolution, call handling, and appointment scheduling. Committed to enhancing customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
L&S Mechanical
Richardson, Texas
08.2025 - Current
Responded promptly to customer inquiries and service requests via phone and email, ensuring timely resolution and improved customer experience.
Managed high volume of inbound and outbound customer calls, delivering exceptional customer service and support to enhance customer satisfaction.
Scheduled and coordinated appointments with homeowners, builders, and field technicians, facilitating efficient service delivery and minimizing delays.
HVAC Specialist
FERSA HVAC HEATING & AIR
Mesquite, Texas
05.2024 - 06.2025
Coordinated service schedules based on emergency calls, technician availability, and customer needs to ensure timely service delivery.
Procured HVAC equipment, parts, and supplies while tracking inventory to guarantee availability for service calls.
Handled inbound and outbound customer calls, providing service information and scheduling appointments to enhance customer satisfaction.
Lead Customer Service Representative
Nordstrom
Dallas, Texas
02.2020 - 03.2023
Handled customer complaints effectively, achieving high levels of customer satisfaction and adherence to brand standards.
Supervised customer service and sales floor staff, guiding them on policies, procedures, and effective customer interactions.
Managed store openings and closings, ensuring operational readiness through cash audits, register balancing, and security procedures.