Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Arely Arias

Mesquite,TX

Summary

Detail-oriented customer service representative with a proven track record in complaint resolution, call handling, and appointment scheduling. Committed to enhancing customer satisfaction and operational efficiency.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

L&S Mechanical
Richardson, Texas
08.2025 - Current
  • Responded promptly to customer inquiries and service requests via phone and email, ensuring timely resolution and improved customer experience.
  • Managed high volume of inbound and outbound customer calls, delivering exceptional customer service and support to enhance customer satisfaction.
  • Scheduled and coordinated appointments with homeowners, builders, and field technicians, facilitating efficient service delivery and minimizing delays.

HVAC Specialist

FERSA HVAC HEATING & AIR
Mesquite, Texas
05.2024 - 06.2025
  • Coordinated service schedules based on emergency calls, technician availability, and customer needs to ensure timely service delivery.
  • Procured HVAC equipment, parts, and supplies while tracking inventory to guarantee availability for service calls.
  • Handled inbound and outbound customer calls, providing service information and scheduling appointments to enhance customer satisfaction.

Lead Customer Service Representative

Nordstrom
Dallas, Texas
02.2020 - 03.2023
  • Handled customer complaints effectively, achieving high levels of customer satisfaction and adherence to brand standards.
  • Supervised customer service and sales floor staff, guiding them on policies, procedures, and effective customer interactions.
  • Managed store openings and closings, ensuring operational readiness through cash audits, register balancing, and security procedures.

Education

High School Diploma -

Forney High School
Forney, TX
05-2023

Skills

  • Customer service
  • Call handling
  • Complaint resolution
  • Appointment scheduling
  • Customer relationship management
  • Data entry
  • Inventory management

Languages

Spanish
Full Professional

Timeline

Customer Service Representative

L&S Mechanical
08.2025 - Current

HVAC Specialist

FERSA HVAC HEATING & AIR
05.2024 - 06.2025

Lead Customer Service Representative

Nordstrom
02.2020 - 03.2023

High School Diploma -

Forney High School
Arely Arias