Passionate client-focused business manager committed to learning, building people, developing skills in business management and operations, clerical, and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments.
Work History
Rideshare Driver
Lyft Inc
Minneapolis, Minnesota
07.2017 - Current
Safely transports high-value clients with professionalism and discretion.
Multitask in high-pressure environment.
Achieve high customer ratings on post-trip surveys for timeliness, driving, vehicle cleanliness and customer service.
Security Guard
Securitas Critical Infrastructure Services
Minneapolis, Minnesota
12.2019 - 02.2022
Respond quickly to incidents and assessed active situations for security concerns.
Secure premises and 1,000+ personnel by patrolling property and monitoring surveillance equipment.
Permitted entry with escort for approved persons into secure locations.
Review camera and system feeds and alerted proper respondents regarding discrepancies.
Food Service Manager
Holiday Stationstore, Linn Companies
Golden Valley, Minnesota
03.2018 - 11.2018
Investigated and integrated enhanced service and team management strategies to boost business profits.
Coordinated, checked in and organized commissary.
Organized and oversaw food service training on proper cooking procedures as well as safety regulations, productivity, and up selling strategies.
Orchestrated positive customer experiences.
Controlled inventory costs through hands-on management and proactive changes.
Increased hot food sales by 15%.
Reduced health risks and safety hazards by adhering to health department standards.
Assistant Manager
Holiday Stationstores Inc.
New Hope, Minnesota
09.2016 - 03.2017
Supervised team of 15 employees.
Daily financials data entry and review.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Accurately counted cash tills and depositing cash.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Receiver
Lowe's
Plymouth, Minnesota
03.2016 - 09.2016
Placed, tagged and secured merchandise in designated areas.
Conducted daily counts and weekly audits to identify and resolve discrepancies in records.
Kept work areas clean, safe and organized.
Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
Communicated with vendor representatives to resolve damaged shipments and item shortages.
Head Cashier
Lowe's
Plymouth, Minnesota
09.2015 - 03.2016
Helped customers complete purchases, locate items and join reward programs.
Performed store opening, closing and shift change actions to keep operations efficient and current.
Customer service.
Overrode necessary transactions in each department.
Monitored self-checkout systems and provided assistance or intervention where required.
Oversaw group of 15 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
Housekeeping Room Attendant
Crowne Plaza Hotel & Suites
Bloomington, Minnesota
09.2013 - 07.2014
Completed pre-cleaning duties by setting up cleaning carts with fresh linens, bathroom amenities, cleaning supplies and requested guest supplies.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Trained new employees on departmental procedures.
Picker Packer
Target Distribution Center
St Paul, Minnesota
06.2013 - 08.2013
Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Checked packing slips and other documentation to appropriately box items requested by clientele.
Crew Member
Chipotle Inc.
Eden Prairie, Minnesota
01.2013 - 02.2013
Took orders, prepared meals and collected payments.
Provided excellent customer service by greeting customers and meeting quality expectations.
Prepared products following restaurant, health, and safety standards and procedures.
Collaborated with team members to complete orders.
Prepared and cooked over 60 food orders per day.
Replenished serving stations with fresh food and cleaned up spills.
Food Production Worker
Gracious Gifts
Edina, Minnesota
10.2012 - 12.2012
Prepared food items according to standardized recipes and directions.
Adhered to company safety policies and procedures for proper food safety and sanitation.
Packaged over 6 different hand made food products for shipment.
Secretary
Circle Of Discipline
Minneapolis, Minnesota
03.2012 - 09.2012
Updated spreadsheets and created presentations to support management.
Created and updated physical records and digital files to maintain current, accurate and membership payment documentation.
Answered on average 10 phone calls per day.
Checked out boxing equipment to members.
Maintained clean and sanitary work environment by disinfecting regularly.
Education
Associate of Applied Science - Business Management
Hennepin Technical College
Brooklyn Park, Minnesota
05.2022
Skills
Leadership skills
Customer Relationships
Cleaning and organization
Verbal and written communication
Staff Management
Problem solving
Efficient
Data entry
Telephone etiquette
Excellent multi-tasking ability
Timeline
Security Guard
Securitas Critical Infrastructure Services
12.2019 - 02.2022
Food Service Manager
Holiday Stationstore, Linn Companies
03.2018 - 11.2018
Rideshare Driver
Lyft Inc
07.2017 - Current
Assistant Manager
Holiday Stationstores Inc.
09.2016 - 03.2017
Receiver
Lowe's
03.2016 - 09.2016
Head Cashier
Lowe's
09.2015 - 03.2016
Housekeeping Room Attendant
Crowne Plaza Hotel & Suites
09.2013 - 07.2014
Picker Packer
Target Distribution Center
06.2013 - 08.2013
Crew Member
Chipotle Inc.
01.2013 - 02.2013
Food Production Worker
Gracious Gifts
10.2012 - 12.2012
Secretary
Circle Of Discipline
03.2012 - 09.2012
Associate of Applied Science - Business Management
