Areta LaDay
Norman,OK
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
16
16
years of professional experience
Work History
Receptionist
Veterinary Emergency Referral Center
08.2025 - Current
- Managed multi-line phone system, directing calls to appropriate veterinary staff.
- Maintained accurate patient records using electronic health record systems.
- Provided exceptional customer service, addressing client inquiries with empathy and professionalism.
- Collaborated with veterinary team to ensure seamless communication regarding patient care needs.
- Answered phone promptly and directed incoming calls to correct offices.
Virtual Retail Sales Expert
T-MOBILE
01.2024 - 07.2025
- Demonstrated strong product knowledge and expertise in explaining features and benefits.
- Achieved monthly sales targets through effective communication persuasion, and customer service skills.
- Evaluated sales data to identify trends, driving strategic decisions for product placement and marketing efforts.
- Provided support during peak periods, working extended hours or filling in shifts as needed to maintain excellent customer service levels at all times.
Customer Service Representative
T-MOBILE
01.2022 - 01.2024
- Managed 40–50 daily calls, resolving billing, technical, and service issues
- Assisted customers with payments, account access, and troubleshooting via T-Mobile app.
- Resolved complaints and escalated complex issues to maintain customer satisfaction.
Barista
STARBUCKS
01.2016 - 01.2019
- Proficiently operated espresso machine, maintaining quality and consistency in coffee beverages.
- Provided exceptional customer service, ensuring guest satisfaction through friendly interactions.
- Collaborated with team members to keep the work area clean and organized at all times.
- Demonstrated multitasking abilities in a fast-paced environment, managing multiple orders efficiently.
Student Aide/secretary
Federal Aviation Administration
01.2010 - 01.2012
- Supported operational efficiency by assisting with data entry and documentation processing.
- Coordinated schedules and meetings for various FAA departments to ensure timely communication.
- Collaborated with team members to streamline administrative tasks and improve workflow.
Education
Liberal Arts - undefined
OKLAHOMA CITY COMMUNICATION COLLEGE
Oklahoma City, OK01.2011
Skills
Organization skills
Time management
Telephone skills
Data entry
Verbal and written communication
Customer/Client relations
Office administration
Documentation and reporting
Multi-line telephone systems
Timeline
Receptionist
Veterinary Emergency Referral Center
08.2025 - Current
Virtual Retail Sales Expert
T-MOBILE
01.2024 - 07.2025
Customer Service Representative
T-MOBILE
01.2022 - 01.2024
Barista
STARBUCKS
01.2016 - 01.2019
Student Aide/secretary
Federal Aviation Administration
01.2010 - 01.2012
Liberal Arts - undefined
OKLAHOMA CITY COMMUNICATION COLLEGE