Aretha Brown
Atlanta
Summary
Dynamic and highly motivated professional dedicated to leveraging a diverse skill set to enhance business performance and drive impactful results. Proven ability to excel in both individual and team settings, demonstrating a strong work ethic that facilitates quick adaptation to various processes while aligning with company objectives. Expertise in customer interactions, conflict resolution, and problem-solving fosters high levels of satisfaction and loyalty. Recognized for reliability and a proactive approach, consistently focused on achieving organizational goals through efficient service delivery and effective communication.
Overview
12
12
years of professional experience
Work History
Bartender
Tavern Bar and Pub
Atlanta, GA
03.2022 - Current
- Crafted and served diverse cocktails, enhancing customer satisfaction and repeat business.
- Trained new bartenders in drink preparation and customer service protocols.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Managed inventory control, reducing waste through efficient stock management practices.
WAREHOUSE RAMP AGENT
DHL ATL HUB
Atlanta, GA
09.2023 - 01.2025
- Coordinated ramp team for seamless aircraft operations, boosting efficiency and safety
- Adhered to cargo protocols, ensuring timely and accurate handling
- Enhanced loading processes, reducing turnaround and increasing daily capacity
- Meticulously managed ramp operations, ensuring precise cargo handling and documentation
- Developed a system to track and resolve discrepancies swiftly
DISPATCHER
A&J Expedite
Douglasville, GA
02.2014 - 04.2024
- Coordinate drivers and equipment across state locations, ensuring efficient operations
- Maintain detailed records of mileage, fuel, and expenses, optimizing resource allocation
- Dispatch drivers using specialist software, enhancing route efficiency and compliance
- Communicate clearly with colleagues, providing concise directions and support
- Ensure adherence to DOT regulations, promoting safety and regulatory compliance
Education
DIPLOMA -
Stall High School
Charleston, SC, USPost-Degree Certificate - Business Administrative
Trident Technical College
Charleston, SC06.2015
Skills
- Proficient in managing multiple tasks
- Administrative Support
- Heavy lifting
- Safety procedures compliance
- Dependable and responsible
- Security awareness
- Safety precautions
- Flexible schedule
- Dispatching
- Team Leadership
- Time Management
- Team leadership
- Weight/balance loading
- Loading and unloading
- Excellent communication
- Customer service
- Credit analysis
- Guest service
- Cleaning and sanitation
Accomplishments
- Improved team productivity with morale-boosting incentives.
- Supervised team of 15 staff members.
- Increased revenue 40% by implementing unique promotions.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
WAREHOUSE RAMP AGENT
DHL ATL HUB
09.2023 - 01.2025
Bartender
Tavern Bar and Pub
03.2022 - Current
DISPATCHER
A&J Expedite
02.2014 - 04.2024
DIPLOMA -
Stall High School
Post-Degree Certificate - Business Administrative
Trident Technical College