Aretha R. Clemons
Portage,IN
Summary
Diligent Administrative Professional with background as an Administrative Assistant Intern. Assisted in managing schedules, coordinating meetings, and handling communications effectively. Demonstrated proficiency in office software and organizational skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Parks Chapel A.M.E. Church
Cahokia Heights, IL
10.2024 - 04.2026
- Completed all quarterly reports including financial, pastor, and auxiliary, emailed all reports, in PDF format, to the presiding elder, designed and printed all bulletins and programs for regular church and special services, composed most correspondence on behalf of the church, served as pianist, stepping in for the church musician as needed, along with providing musical vocal support prior to the preached word in addition to my administrative duties.
Pastor’s Steward/Administrative Assistant/Pianist/Vocalist
Wesley Chapel A.M.E. Church
Edwardsville, IL
09.2016 - 10.2024
- Completed all quarterly reports including financial, pastor, and auxiliary, emailed all reports, in PDF format, to the presiding elder, designed and provided PowerPoint presentations for regular church and special services, composed most correspondence on behalf of the church, served as pianist, stepping in for the church musician as needed, along with providing musical vocal support prior to the preached word in addition to my administrative duties.
Center Store Clerk/Cashier
Schnucks Flex
Edwardsville, IL
06.2023 - 03.2024
- Processes customer orders and payments at the checkout, stocks, rotates and replaces products in the dairy, frozen foods and produce departments as shifts require, keeps shelves fully stocked with products, locates and guides customers to various products within the store
Full Service Shopper/Independent Contractor
Instacart
San Francisco, CA
05.2023 - 03.2024
- Performs shopping duties at various Metro-east establishments in various counties as a service for many customers, bags groceries, tags grocery items for customer pick-ups, also delivers groceries and other merchandise to residents and merchants
DoorDash Dasher/Independent Contractor
San Francisco, CA
04.2023 - 03.2024
- Picked up and delivered restaurant, pharmacy and alcohol orders in various cities and counties
WAH Specialist I
Walgreens
Deerfield, IL
01.2022 - 04.2023
- A very high volume of outbound enrollment and inbound check-in calls were handled to and from pharmacy patients regarding the Walgreens Save-A-Trip Refills program which would align maintenance medications for one-time pickups, unenrolled patients from the program, transferred calls to patients’ local pharmacies
Level 1 Tech Services/Level 2 Supervisor/Billing Services
Concentrix Corporation
Freemont, CA
05.2019 - 01.2022
- A very high volume of in-bound calls were handled which included troubleshooting iOS systems, assisting customers setting up Apple products, investigating and answering billing inquiries which included submitting refund requests, handling customer retention and resolving Agreement Administration issues
Sales Representative
U-Haul International
Phoenix, AZ
04.2018 - 03.2019
- A high volume of calls were handled from customers calling in to make reservations to rent moving vans, trailers, tow dollies, auto transports and support rental items, confirm or modify their reservations, rent storage units and UBoxes, and make hitch installation appointments. Payments for storage units were also processed.
Customer Service Specialist/Smart Secure Specialist
StatesideBPO
Fort Myers, FL
04.2016 - 04.2018
- A tremendous amount of in-bound calls were handled from Orkin customers wanting to schedule bed bug and termite inspections, transferred calls to other departments for customers with various other pest and wildlife control issues, scheduled bed bug and termite inspections. Followed scripted materials to improve the customer service experience. As a Smart Secure Specialist for Vivint SmartHome Security Systems, remote troubleshooting was done in addition to payment processing and updating account information. Scripted material was adhered to in order to comply with federal regulations.
Newspaper Mail Room Worker
Edwardsville Intelligencer
Edwardsville, IL
02.2016 - 04.2016
- Stuffed and bundled thousands of newspapers, cleaned the news room floor, removed trash and recycle
Customer Service Representative
TeleTech
Englewood, CO
09.2014 - 01.2016
- Answered calls from Best Buy customers and placed orders for all, transferred calls to various departments for Apple and Geek Squad services
Building Service Worker
Southern Illinois University
Edwardsville, IL
04.2005 - 12.2013
- Performed custodial duties such as emptying trash in all common areas of the Morris University Center, set up many chairs, five and six foot round tables for University events held, managed student workers when in upgraded Sub-Foreman status
Education
Diploma - General Studies, Speech, Music, Acting
Edwardsville High School
Edwardsville, ILSkills
- Office Technology
- Computer, Microsoft Office, Dictaphone, Xerox, Typewriter, Proof Machine, Adding Machine
- Communication and Music
- Telephone Etiquette (10 years), piano, voice
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
Accomplishments
- Increased office productivity 90% by implementing numerous process improvements.
Timeline
Administrative Assistant
Parks Chapel A.M.E. Church
10.2024 - 04.2026
Center Store Clerk/Cashier
Schnucks Flex
06.2023 - 03.2024
Full Service Shopper/Independent Contractor
Instacart
05.2023 - 03.2024
DoorDash Dasher/Independent Contractor
04.2023 - 03.2024
WAH Specialist I
Walgreens
01.2022 - 04.2023
Level 1 Tech Services/Level 2 Supervisor/Billing Services
Concentrix Corporation
05.2019 - 01.2022
Sales Representative
U-Haul International
04.2018 - 03.2019
Pastor’s Steward/Administrative Assistant/Pianist/Vocalist
Wesley Chapel A.M.E. Church
09.2016 - 10.2024
Customer Service Specialist/Smart Secure Specialist
StatesideBPO
04.2016 - 04.2018
Newspaper Mail Room Worker
Edwardsville Intelligencer
02.2016 - 04.2016
Customer Service Representative
TeleTech
09.2014 - 01.2016
Building Service Worker
Southern Illinois University
04.2005 - 12.2013
Diploma - General Studies, Speech, Music, Acting
Edwardsville High School
Additional Information
- Long-standing member of Wesley Chapel A.M.E. Church, 418 Aldrup Street, Edwardsville, IL 62025 618-692-5500 Pianist/Music Minister, Maggie Jones Missionary Society member and Worship Leader, Steward/Trustee Board member
- Member of Parks Chapel A.M.E. Church, 4301 Baker Avenue, Cahokia Heights, IL 62207 2024-2026