Dana Alley
Clarksville,TN
Summary
Detail-oriented administrative professional with extensive experience in multi-channel customer service. Coordinated tasks for faculty and staff, managed calendars, and processed correspondence while maintaining confidentiality. Handled inquiries via phone and email to enhance operations and customer satisfaction. Trained new staff on office procedures, improving workflow and service delivery.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
Austin Peay State University
Clarksville, Tennessee
04.2016 - Current
- Coordinated administrative support for Austin Peay State University faculty and staff.
- Managed calendars, meetings, and office schedules across university departments.
- Processed correspondence, emails, and phone inquiries with professional customer service.
- Maintained confidential records, files, and student documents in university systems.
- Prepared reports, forms, and office documents for departmental operations.
- Supported event setup, room scheduling, and campus meeting logistics.
- Trained new staff on office procedures, records handling, and communication standards.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Responded to inquiries from potential students about admission processes and requirements. from potential students regarding school admissions.
- Managed database systems containing student contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Facilitated communication between different departments within the organization.
- Greeted visitors and provided general information about the university.
- Drove customer feedback to deliver information to management for corrective action.
Medical Office Receptionist
Cumberland Surgical
Clarksville, Tennessee
12.2004 - 04.2016
- Greeted patients and visitors at surgical office front desk
- Answered multi-line phones and routed calls to clinical staff
- Scheduled surgical appointments and managed provider calendars
- Verified patient insurance and collected referral information
- Updated electronic medical records and patient demographics
- Filed charts and maintained confidential office documentation
- Coordinated check-in, check-out, and daily patient flow
- Supported Cumberland Surgical staff with clerical and reception tasks
- Answered phone calls to provide assistance, information, and medical personnel access.
- Scheduled patient appointments, collected co-pays and verified insurance coverage.
- Managed front desk operations, overseeing cash handling and ensuring smooth patient flow.
- Informed patients about appointment scheduling, office hours, billing, and insurance policies to enhance their experience.
- Maintained filing systems for patient records and other documents as required by HIPAA regulations.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Collected patient records efficiently for provider review.
- Maintained professional relationships with colleagues, physicians and vendors.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Scheduled appointments by telephone or in person.
- Responded to messages from physicians, nurses and other healthcare staff in a timely manner.
Education
GED
Clarksville, TNSkills
- Administrative support
- Calendar management
- Appointment scheduling
- Records management
- Database administration
- Front desk operations
- Document control
- Office technology
- Customer service
- Professional communication
- Attention to detail
Timeline
Administrative Assistant
Austin Peay State University
04.2016 - Current
Medical Office Receptionist
Cumberland Surgical
12.2004 - 04.2016
GED