ARETHA SKYE MCADOO
Kansas City,Missouri
Summary
Executive Administrative Professional with over 38 years of relevant experience and education. Proven record of engaging employees in administrative goals and fulfilling departmental needs through time management, self-direct and self-motivated, team leader, interpersonal, and organizational skills. Possess significant exposure to a variety of functional areas, include management, customer relations, billing, invoicing, marketing, troubleshoot, programming & networking 20+ years of IT experience and training.
Overview
34
34
years of professional experience
Work History
Bartender, Vender Brand Ambassador
Aras Promotions
Milwaukee, WI
01.2021 - Current
- Developed new signature cocktails to serve more than 100 guest.
- Identified key high-traffic, consumer-centric locations and events to deliver brand awareness and implemented team test driving experiences.
- Developed increase sales profit by 25% in first 3 months of employment.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Trained 8 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Licensed Real Estate Leasing Agent
FirstKey Homes LLC
Kansas City, MO
09.2021 - 12.2022
- Responsible for all leasing functions, including showing single family homes, qualifying applicants, and structuring leasing packages.
- Monitor over 100 prospects in pipeline, turning leads into rentals to meet or exceed monthly goals.
- Adhere to all local, state, and federal laws governing Fair Housing, Americans with Disabilities
- Meet goals and expectation for job performance 97% monthly.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Distributed and followed up on tenant renewal notices.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Housing Community Assistant/Assistant Manager
Bethel Greencastle & Embrace Living Community
Kansas City, MO
03.2019 - 07.2021
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Organizes newsletter, ensures that all work orders and service requests completed.
- Welcoming seniors personally in a wellness culture, supporting 100 senior residents at Embrace Living Communities.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Case Manager, Customer Relations Representative
Kelly Staffing Services
Kansas City, Missouri
01.2015 - 04.2019
- Processed 100 invoices each week and mailed documentation to clients.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Managing clients one on one with Mental Health and AA/NA
- Taking 250+ inbound calls daily pertaining to drug prescriptions, benefits, co-pays, overrides and authorizations for controlled substances for individual with Medicare and private drug insurance.
Human Services/Trainer
State of Kansas, Division of Children and Family
Leavenworth, Kansas
01.2010 - 10.2015
- Developed staff performance, hired and fired recommendation, lead new hire orientation.
- Described procedures, requirements and benefits to clients and interested parties.
- Acted as mandatory reporter of abuse.
- Processed applications and followed strict procedures to keep sensitive data confidential.
- Maintained heavy caseload of approximately 800+ cases by utilizing effective time management and organizational skills.
Leasing Consultant / Weekend Property Manager
IE Properties LLC
Platte City, Missouri
01.2009 - 07.2015
- Advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
Case Manager/ Case Worker
State of Missouri, Children and Family
Platte City, Missouri
09.1998 - 01.2010
- Interviewed 100+ clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Create instructor materials (course outlines, background material, instructional materials, and training aids)
- Managed client case records for state and federal benefits, issued benefits.
- Developed staff performance for 300 employees, hired and fired recommendation, lead new hire orientation.
- Plan and direct classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, conferences and workshops
Education
Master of Arts - Master of Psychology Mental & Behavioral Health
University of Phoenix
Kansas City, MO05.2024
Certificate - Web Development, Back/Frontend, JAVA, Photoshop
University Central Missouri State
Lee's Summit, MO01.2019
Bachelor of Liberal Arts - Criminal Justice & Media Communications
University of Missouri - Kansas City
Kansas City, MO05.2008
Associate of Arts - Liberal Arts Microcomputers Networking/Programming
Metropolitan Community Colleges
Kansas City, MO05.2004
Certificate - Human Resources Training
Vocational Rehabilitation Institute
Kansas City, MO1999
Skills
- Reservations
- Interpersonal communications
- Medicare and Medicaid applications
- Emergency Response
- Skilled community-based case manager
- Knowledge of medical and psychiatric terminology
- Problem-Solving
- Complaint resolution
- Written Communication
- Team building
- Organization and Time Management
- Family reunification specialist
- Operating system management
- Helpdesk call support
- Desktop support
- Account management
- Adobe and Adobe Flash
- Recordkeeping
- Curriculum Development
- Group and individual instruction
- Employee training
- Workshop coordination
- Company policy adherence
- Hospitality service expertise
- Verbal and written communication
- Public speaking
- Money handling abilities
- Professional telephone demeanor
- POS systems expert
Languages
English
Native or Bilingual
Spanish
Elementary
French
Elementary
Timeline
Licensed Real Estate Leasing Agent
FirstKey Homes LLC
09.2021 - 12.2022
Bartender, Vender Brand Ambassador
Aras Promotions
01.2021 - Current
Housing Community Assistant/Assistant Manager
Bethel Greencastle & Embrace Living Community
03.2019 - 07.2021
Case Manager, Customer Relations Representative
Kelly Staffing Services
01.2015 - 04.2019
Human Services/Trainer
State of Kansas, Division of Children and Family
01.2010 - 10.2015
Leasing Consultant / Weekend Property Manager
IE Properties LLC
01.2009 - 07.2015
Case Manager/ Case Worker
State of Missouri, Children and Family
09.1998 - 01.2010
Master of Arts - Master of Psychology Mental & Behavioral Health
University of Phoenix
Certificate - Web Development, Back/Frontend, JAVA, Photoshop
University Central Missouri State
Bachelor of Liberal Arts - Criminal Justice & Media Communications
University of Missouri - Kansas City
Associate of Arts - Liberal Arts Microcomputers Networking/Programming
Metropolitan Community Colleges
Certificate - Human Resources Training
Vocational Rehabilitation Institute
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