Arethia Carter
Memphis,Tennessee
Summary
High-energy Operations Supervisor with a strong industry background and progressive leadership experience. Leveraging high emotional intelligence and empowering motivation to maximize employee performance. Continuously streamlining and coordinating workflow to optimize resources. Demonstrated expertise in leadership, employee development, performance improvement, quality assurance, conflict resolution, team training, and effective communication.
Overview
9
9
years of professional experience
Work History
Operations Manager
American Freight
Memphis, TN
11.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Operations Supervisor
UPS Freight/ TForce Freight
03.2019 - Current
- Created environment of teamwork, collaboration, and open communication by empowering employees with relevant training
- Kept team operations consistent with well-established and clear departmental requirements.
- Spearheaded continuous improvement strategies by tracking production metrics and leveraging data to optimize approaches
- Resolved escalated customer concerns and complaints using positive attitude, excellent judgment and focused solutions
- Mentored subordinate employees to improve productivity and close knowledge gaps.
- Improved staff performance through continuous monitoring and training updates.
- Supported management with recommendations on staffing and procedural changes.
Operations Supervisor
Universal Logistics Holdings Inc.
Memphis, TN
08.2022 - 02.2023
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Trained and guided team members to maintain high productivity and performance metrics.
Server
Chuckles Comedy House
10.2018 - 03.2019
- Explained details for new menu items and daily specials.
- Demonstrated hospitality and customer service while greeting tables.
- Delivered food and beverages promptly to customers.
- Followed safety, sanitization and food handling guidelines.
EDUCATION Lunchtime Supervisor
Oren Apple Orchid
08.2015 - 10.2017
- Cleaned and sanitized equipment, utensils and work areas to maintain health and safety standards.
- Maintained inventory of service stations and replenished needed condiments, silverware and napkins.
- Prepared food according to strict specifications using ideal cooking techniques and ingredients.
- Handled money transactions and operated cash register.
- Delivered orders promptly by assisting kitchen staff.
- Delivered high-volume food items and beverages every hour with minimal errors.
Education
Bachelor Of Applied Science - Biology
Bryan College
Dayton, TN05.2015
Skills
- Accuracy and Efficiency in Documentation
- Task Delegation
- Continuous Improvement Projects
- Cultivating Productive Relationships
- Key Performance Indicators (KPIs)
Timeline
Operations Manager
American Freight
11.2023 - Current
Operations Supervisor
Universal Logistics Holdings Inc.
08.2022 - 02.2023
Operations Supervisor
UPS Freight/ TForce Freight
03.2019 - Current
Server
Chuckles Comedy House
10.2018 - 03.2019
EDUCATION Lunchtime Supervisor
Oren Apple Orchid
08.2015 - 10.2017
Bachelor Of Applied Science - Biology
Bryan College