Chavon James
Queens,NY
Summary
Results-driven operations professional with proven expertise in leading workforce operations and compliance processes. Skilled in optimizing workflows, maintaining audit-ready documentation, and enhancing process efficiency. Manages employee lifecycle operations and workforce scheduling while fostering a collaborative, service-oriented culture.
Overview
2027
2027
years of professional experience
Work History
Operations Manager
Nike NYC
New York, New York
10.2018 - Current
- Manages workforce scheduling, attendance tracking, and operational coverage to support business continuity and compliance standards.
- Identified workflow inefficiencies and implemented process improvements that enhanced productivity and operational scalability.
- Streamlined processes to optimize inventory management and reduce waste.
- Partnered cross-functionally with leadership teams to streamline operational processes and enhance employee experience initiatives.
- Support onboarding, coaching, and development of team members, contributing to improved retention and operational consistency.
- Utilized reporting tools and operational metrics to inform decision-making and enhance team performance outcomes.
- Maintain accurate operational records and documentation to support compliance and audit readiness.
- Manages daily operations to ensure seamless workflow and productivity.
Shelter Site Manager
Children's Community Services
Queens, New York
2016 - 2018
- Managed daily operations of community service programs and coordinated staff schedules to optimize program effectiveness.
- Implemented culturally responsive and trauma-informed operational practices that enhanced employee and resident support systems.
- Enhanced support by facilitating communication between families and service providers, improving service delivery.
- Maintained comprehensive case documentation and incident reports to ensure compliance with organizational and regulatory standards.
- Addressed employee and operational concerns with professionalism and discretion, fostering a collaborative work environment.
- Coordinated staffing needs and streamlined hiring processes to enhance recruitment and onboarding efforts.
Residential Aide Supervisor
Children's Community Services
Queens, New York
2014 - 2016
- Supervised residential staff operations and coordinated shift coverage, ensuring uninterrupted support in 24/7 service environment.
- Facilitated effective communication among families, staff, and external service providers to enhance collaboration and service delivery.
- Coached employees and resolved conflicts, enhancing collaboration and performance within the team.
- Fostered supportive, service-oriented workplace culture, strengthening team morale and engagement.
Education
Master of Science - Marriage And Family Therapy/ Mental Health
Long Island University
Brooklyn, NY05-2026
Bachelor of Science - Psychology
CUNY York College
Queens, NYAssociate of Science - Human Services
CUNY Borough of Manhattan C.C
New York, NYSkills
- People Operations & Employee Support
- HR Operations & Workforce Coordination
- Compliance & Audit Readiness
- Payroll & Timekeeping Support
- Reporting & Data Accuracy
- Process Improvement & Systems Optimization
- Employee Relations & Conflict Resolution
- Cross-Functional Collaboration
- Operational Efficiency
- Workforce Scheduling & Attendance Tracking
- Documentation Management
- Recruitment Coordination
- Team Development & Coaching
- Crisis Management
- Cultural Sensitivity & Trauma-Informed Practices
Timeline
Operations Manager
Nike NYC
10.2018 - Current
Shelter Site Manager
Children's Community Services
2016 - 2018
Residential Aide Supervisor
Children's Community Services
2014 - 2016
Master of Science - Marriage And Family Therapy/ Mental Health
Long Island University
Bachelor of Science - Psychology
CUNY York College
Associate of Science - Human Services
CUNY Borough of Manhattan C.C