Argelia Lozano
El Paso
Summary
Dynamic professional with extensive experience across diverse work environments. Proven ability to collaborate effectively in fast-paced settings. Strong communication and leadership skills, both verbal and written. Quick learner with a demonstrated capacity to adapt to new challenges. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Kech Inc.
11.2023 - Current
- Provided superior customer service in a call center through various communication channels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Apple Inc.
04.2023 - 06.2023
- Connecting with customers via phone to resolve their questions or concerns and attempt to resolve any issue necessary. Track all call related information for auditing and reporting purposes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Bilingual Social Media Content Moderator
Teleperformance
10.2022 - 04.2023
- Moderating user-generated content on client platform by reviewing strong graphic images, videos, and written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
Online Grocery Picker
Walmart Super Center
01.2022 - 10.2022
- Online order filler and dispense orders to customers and engage them in conversation throughout the dispensing process.
- Pulled orders quickly to maintain demanding productivity goals.
Prime Now Associate
Amazon Prime at Whole Foods
09.2021 - 01.2022
- Filling prime now customer orders and preparing them for delivery.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Manager on duty
Ross Dress for Less
06.2018 - 08.2021
- Trained and coached associates on company standard procedures, cash registers, front end procedures and meet friendly and productive standards.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Education
Associate of Applied Science -
Southwest University
El Paso, TX06-2025
Associate of Science - Multidisciplinary Studies
El Paso Community College
El Paso, TX12-2023
Biology Science
Dallas Community College
12.2022
Skills
- Customer Service
- Communication
- CPR / First Aid
- OSHA / Policies and Procedures
- Computer proficiency with Word, Excel, Outlook, PowerPoints and Salesforce
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Customer Service Representative
Kech Inc.
11.2023 - Current
Customer Service Representative
Apple Inc.
04.2023 - 06.2023
Bilingual Social Media Content Moderator
Teleperformance
10.2022 - 04.2023
Online Grocery Picker
Walmart Super Center
01.2022 - 10.2022
Prime Now Associate
Amazon Prime at Whole Foods
09.2021 - 01.2022
Manager on duty
Ross Dress for Less
06.2018 - 08.2021
Associate of Applied Science -
Southwest University
Associate of Science - Multidisciplinary Studies
El Paso Community College
Biology Science
Dallas Community College
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