Professional Summary
Overview
Work History
Skills
Languages
Timeline

Maria Roman Villarreal

All Valley Electric
Sylmar,CA
1
Language
26
years of professional experience

Dedicated customer service representative with a focus on problem resolution and active listening. Achieved significant improvements in customer satisfaction through effective communication and data-driven decision-making.

Work History

Customer Service Representative

4 Years 7 Months
All Valley Electric | 11.2021 - 06.2026
  • Resolved customer inquiries and complaints effectively, enhancing overall satisfaction.
  • Assisted in processing service requests through CRM software, ensuring timely resolution.
  • Collaborated with team members to streamline workflows and improve service efficiency.
  • Maintained accurate records of customer interactions, contributing to data-driven decision-making.

Cashier

6 Years 5 Months
Del Rio 99 | 04.2015 - 09.2021
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer balances and reconciled receipts daily.
  • Assisted customers with product inquiries, enhancing overall service experience.
  • Trained new cashiers on operational procedures and customer service standards.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

11 Years 6 Months
Archies Ranch Market | 01.2000 - 07.2011
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer balances and reconciled receipts daily.
  • Assisted customers with product inquiries, enhancing overall service experience.
  • Trained new cashiers on operational procedures and customer service standards.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Skills

Customer service
Active listening
Critical thinking
Data management
Problem resolution
Payment processing
Clerical support

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

All Valley Electric
11.2021 - 06.2026Read More

Cashier

Del Rio 99
04.2015 - 09.2021Read More

Cashier

Archies Ranch Market
01.2000 - 07.2011Read More
Maria Roman Villarreal