Dedicated customer service representative with a focus on problem resolution and active listening. Achieved significant improvements in customer satisfaction through effective communication and data-driven decision-making.
Work History
Customer Service Representative
4 Years 7 Months
All Valley Electric | 11.2021 - 06.2026
Resolved customer inquiries and complaints effectively, enhancing overall satisfaction.
Assisted in processing service requests through CRM software, ensuring timely resolution.
Collaborated with team members to streamline workflows and improve service efficiency.
Maintained accurate records of customer interactions, contributing to data-driven decision-making.
Cashier
6 Years 5 Months
Del Rio 99 | 04.2015 - 09.2021
Processed customer transactions efficiently using point-of-sale systems.
Maintained accurate cash drawer balances and reconciled receipts daily.
Assisted customers with product inquiries, enhancing overall service experience.
Trained new cashiers on operational procedures and customer service standards.
Welcomed customers and helped determine their needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
11 Years 6 Months
Archies Ranch Market | 01.2000 - 07.2011
Processed customer transactions efficiently using point-of-sale systems.
Maintained accurate cash drawer balances and reconciled receipts daily.
Assisted customers with product inquiries, enhancing overall service experience.
Trained new cashiers on operational procedures and customer service standards.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.