Certifications
Ari Miller
Kirkwood,MO
Summary
Skilled Multi-Site Property Manager with demonstrated leadership across diverse residential portfolios, including luxury, short-term, affordable, lease-ups, and student housing, in addition to 15 years experience as an award-winning instructor and international corporate trainer. Proven track record of enhancing occupancy rates, reducing delinquencies, and maximizing asset performance through strategic operations, high-performing team development, and resident engagement initiatives. Adept at financial management, revitalizing underperforming properties, and compliance. Uniquely qualified with certifications including Certified Apartment Portfolio Supervisor (CAPS) and Certified Apartment Manager (CAM), extensive management experience, and over 15 years in training & curriculum development.
Overview
3
3
28
28
years of professional experience
Work History
Senior Portfolio Manager
Private Equity Group
St. Louis, MO
02.2025 - Current
- Developed and executed targeted operational and financial strategies to revitalize a portfolio of 1,200 units, comprising mostly underperforming mixed-use communities in challenging urban environments.
- Conduct weekly onsite workshops focusing on resident retention and satisfaction, leasing initiatives, collection best practices, revenue maximization, asset management, capital improvement projects, and team building.
- Identify and resolve deficiencies in staffing, resident relations, operational performance, and asset management.
- Improved average portfolio occupancy from 46% to 89%, reduced delinquency by 72%, and increased online Google reviews from 2.0 to 3.6 stars within three months.
- Enhanced operational excellence through effective communication and collaboration among investors, management, onsite team members, and residents.
- Develop and present operational and financial performance reports to ownership during weekly Zoom meetings.
- Assist onsite teams and Student Ambassadors in planning and hosting 2-3 monthly resident events.
- Created local outreach programs focused on graduate students, international students, and young professionals affiliated with local universities and hospitals.
- Utilize Entrata, Yardi, ResMan, RealPage OneSite and AIRM, Yieldstar, Funnel CRM, NetVendor, AVID Xchange, ADP, UKG, and ExpenseAnywhere.
Multi-Site Community Manager
2B Residential
Greater St. Louis Area
12.2023 - 02.2025
- Managed a diverse portfolio, encompassing urban renovated lofts, mixed-use mid-rise developments, and suburban garden-style apartments.
- Prepared annual operating budgets and delivered monthly financial reports, incorporating variance analyses, reclassification entries, lease trade-out assessments, and operational overviews.
- Secured vendor agreements, acquired permits, and guaranteed compliance with building regulations, local laws, and Fair Housing standards.
- Increased occupancy from 81% to 95% within 90 days in a highly competitive urban market, while preserving 98% occupancy at suburban properties.
- Regularly met or exceeded Net Operating Income (NOI) objectives.
- Directed teams of up to 15 in leasing & maintenance, emphasizing improved operational efficiency and resident contentment.
- Performed daily inspections of units and properties, ensuring make-ready standards were met for optimal move-in experiences and that FASs were accurate.
- Filed resident damage claims with property liability insurance.
- Presented targeted marketing plans and leasing incentives based on data analysis at bi-weekly meetings with ownership, investors, and asset managers.
- Oversaw capital improvement projects, unit upgrades, and routine maintenance procedures.
- Employed Yardi, RealPage, Knock CRM, Flex payments, Leap deposit alternative, ExpenseAnywhere, Rippling, and ADP.
- Obtained Certified Apartment Portfolio Supervisor (CAPS) certification from the National Apartment Association.
Community Manager
StoneCreek Communities
Manchester, MO
11.2021 - 11.2023
- Oversaw day-to-day operations of a 280-unit suburban apartment and townhome complex, with a team of 5 direct reports in maintenance and leasing.
- Built and executed annual budgets, processed all invoices, ensured adherence to budget, and supervised several large-scale capital improvement projects.
- Successfully increased market rent by 18% within a year, while maintaining occupancy above 98% and reducing delinquency over 90%.
- Delivered detailed vendor bid comparisons and ROI evaluations to owners for proposed capital projects.
- Worked in collaboration with owners, maintenance, and residents to maximize returns on assets, increase resident satisfaction, and create strategic capital improvement roadmaps.
- Conducted routine property and unit inspections, finalized renovation checklists, ensured resident compliance, and coordinated municipal occupancy inspections.
- Processed rent payments, completed all SAFHR applications, managed collections, and initiated evictions.
- Directed targeted marketing campaigns with social media strategies, resident referral incentives, and community outreach programs.
- Secured lien waivers, maintained current Certificates of Insurance (COIs), ensured timely vendor payments, and managed staff payroll.
- Developed monthly reports including Budget Variance, Vendor Ledger, Spend Management, and Investor Performance summaries.
- Awarded the Certified Apartment Manager (CAM) designation from the National Apartment Association (NAA).
Director of Property Management & Managing Partner
Bama Contracting & Consulting LLC
Tuscaloosa, AL
03.2016 - 11.2021
- Managed diverse portfolios for 12 owners, with over 2,200 units in multi-family, single-family, & mixed-use properties, including Class A, B, and C properties, luxury student housing, new construction lease-ups, and Affordable housing.
- Acquired new management clients through referrals, resulting in a company growth rate of 1,500% over 5 years.
- Coordinated maintenance dispatch, providing 24/7 on-call emergency services.
- Supervised vendor contracts, ensured compliance, scheduled maintenance, and obtained all required permits.
- Negotiated leases, processed applications, maintained resident files, managed collections, and executed eviction filings as necessary.
- Scheduled make-readies, tracked work orders, and conducted follow-up inspections.
- Managed renewal offers and lease expiration dates, assessed lease violations and associated fines, approved resident ledgers, and performed final walk-throughs with deposit accounting.
- Developed tailored marketing programs, owner websites, SEO campaigns, social media content, syndicated listings, radio advertising, branding, signage, and promotional materials.
- Integrated merchant processing systems into client websites.
- Sustained consistent occupancy rates of 95-98% across all
- Delivered detailed monthly operating statements to owners, processed rent payments, and managed operating and escrow accounts.
- Oversaw invoice payments, payroll, and tax filings.
- Utilized AppFolio, Buildium, PropertyWare, Quickbooks.
Regional Property Manager
Farris Real Estate & Development
Tuscaloosa, AL
03.2010 - 03.2016
- Progressed roles from Marketing Specialist and Office Manager to Property and Regional Manager in just 3 years.
- Managed a portfolio of 1,000+ properties, spanning single-family homes to large multi-family complexes, including Class A, luxury student and LIHTC affordable housing.
- Served as the primary liaison, maintaining strong relationships with property owners and investors.
- Oversaw budget approvals, staffing decisions, acquisition processes, code adherence, and monthly financial reports.
- Consistently achieved or surpassed NOI budget targets and revitalized struggling properties to align with owner goals.
- Advised on-site teams on effective marketing, leasing protocols, tenant vetting, maintenance procedures, billing, payables, and vendor partnerships.
- Spearheaded the development and upkeep of company websites, SEO, branding, logo creation, MLS listings, social media, & syndicated marketing.
- Developed and deployed marketing programs for sales and rental properties via print, radio, and online platforms.
- Streamlined maintenance dispatch, tenant requests, payment tracking, and prospect & lease management.
- Prepared contracts, managed expenses, processed applications, nurtured relationships with tenants, owners, and investors, handled collections, and initiated evictions when necessary.
- Acquired new management and leasing agreements, supervised property purchases, and conducted due diligence assessments.
- Utilized Buildium, PropertyWare, and Quickbooks.
International Trainer & Research Associate
FactSet Research Systems Inc.
Hyderabad, India
01.2007 - 03.2010
- Performed quality analysis and benchmarking to maintain high data accuracy and quality within the database.
- Developed curriculum and taught business English training seminars for team leaders and departmental writers located in Hyderabad, India.
- Engineered and executed enhancements to workflow, efficiency, business process management, and database evolution.
Adjunct Professor
University of Alabama & Shelton State Community College
Tuscaloosa, AL
08.2001 - 01.2007
- Instructed undergraduate courses in mathematics and statistics and graduate seminars in Biostatistics.
- Earned Southern Association of Colleges (SACS) and Accrediting Council for Independent Colleges and Schools (ACICS) certifications to teach college level math, statistics, political science, and economics.
Department Head & Chief Curriculum Officer
Virginia College at Birmingham
Birmingham, AL
06.1998 - 01.2007
- Directed the General Education Department and developed the curriculum for the Business Management program.
- Oversaw the performance and activities of more than 30 full and part-time college instructors.
- Delivered undergraduate instruction in mathematics, statistics, business management, and political science.
- Developed the Master of Business Management program, presented and defended the curriculum to the accrediting council, securing approval in May 2000.
- Launched the MBA curriculum, submitted accreditation documents, managed course scheduling, and oversaw program staffing.
- Awarded 'Teacher of the Year' honors for both 2000 and 2001.
Education
Master of Arts - Political Science
Washington University in St. Louis
St. Louis, MO05-1997
Bachelor of Arts - Political Science
Washington University in St. Louis
St. Louis, MO05-1997
Skills
Yardi Voyager, RealPage/OS, Entrata, Guesty, NetVendor, AVID Xchange, ADP, UKG, Rippling, MS Office
Funnel, Knock, CRM software, Leap Deposit Insurance, Assurant, Flex Payment System, SAFHR
Accomplishments
Awarded ACICS "Teacher of the Year" for 2000 and 2001
Honored as "Maintenance Team of the Year" in 2025
Certification
National Apartment Association (NAA) Certified Apartment Portfolio Supervisor (CAPS)
National Apartment Association (NAA) Certified Apartment Manager (CAM)
ACICS & SACS Certified Associate Professor of Math, Statistics, and Political Science
Timeline
Senior Portfolio Manager
Private Equity Group
02.2025 - Current
Multi-Site Community Manager
2B Residential
12.2023 - 02.2025
Community Manager
StoneCreek Communities
11.2021 - 11.2023
Director of Property Management & Managing Partner
Bama Contracting & Consulting LLC
03.2016 - 11.2021
Regional Property Manager
Farris Real Estate & Development
03.2010 - 03.2016
International Trainer & Research Associate
FactSet Research Systems Inc.
01.2007 - 03.2010
Adjunct Professor
University of Alabama & Shelton State Community College
08.2001 - 01.2007
Department Head & Chief Curriculum Officer
Virginia College at Birmingham
06.1998 - 01.2007
Master of Arts - Political Science
Washington University in St. Louis
Bachelor of Arts - Political Science
Washington University in St. Louis