Summary
Overview
Work History
Education
Skills
Timeline
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Ari Oropeza

Summary

Dynamic professional with a proven track record at Walmart, excelling in e-commerce strategy and customer service. Skilled in order fulfillment and promotional planning, I enhanced customer satisfaction through personalized recommendations and efficient issue resolution. A collaborative leader, I coached teams to achieve high-quality standards and operational excellence.

Overview

21
21
years of professional experience

Work History

Digital Shopper

Walmart
11.2023 - 06.2025
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
  • Coached and mentored junior team members in best practices for e-commerce operations, fostering a collaborative work environment conducive to growth and development.
  • Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

General Manager .Wendys

Bagel Mania Corp
07.2020 - 10.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.

Bakery Clerk

HEB Grocery Store
03.2014 - 05.2020
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
  • Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
  • Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.

Shift Supervisor. Wendys

Bagel Mania Corp
02.2009 - 04.2014
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.

Warehouse Worker

Meeco Manufacturing
06.2006 - 02.2009
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.

Cashier

Lewis Food Town
01.2004 - 06.2006
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Hasting High School
Houston, TX
05-2004

Skills

  • Order fulfillment

  • E-commerce strategy

  • Promotional planning

  • Shipping logistics

  • Customer service

  • Planning and organization

Timeline

Digital Shopper

Walmart
11.2023 - 06.2025

General Manager .Wendys

Bagel Mania Corp
07.2020 - 10.2023

Bakery Clerk

HEB Grocery Store
03.2014 - 05.2020

Shift Supervisor. Wendys

Bagel Mania Corp
02.2009 - 04.2014

Warehouse Worker

Meeco Manufacturing
06.2006 - 02.2009

Cashier

Lewis Food Town
01.2004 - 06.2006

Hasting High School

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Ari Oropeza