Ari Sinigiani (Shelton)

• Led day-to-day operations for a multi-service healthcare campus, overseeing non-clinical teams, administrative functions, and operational workflows to support high-quality patient care and efficient service delivery.
• Ensured compliance with federal, state, and local regulatory requirements, including Section 330 health center standards, accreditation requirements, and insurance contract obligations.
• Monitored operational performance by analyzing access, quality, and service metrics to drive continuous improvement and support organizational goals.
• Partnered with clinical leadership and site managers to coordinate provider staffing, recruitment, onboarding, and scheduling while supporting cross-department collaboration.
• Represented operations within the leadership structure by preparing operational reports, contributing to strategic planning, and serving as a liaison with county and state health departments.

Drove a values-based employee experience including leadership and professional development that positively managed employee relations issues and bias-free conflict resolution.

• Responsible for 25% budget reductions year over year by re-negotiating contracts for contingent, offshore staff.
• Led implementation of operational strategies to improve growth and productivity, including procurement, incident management, grant oversight, and inter-clinic communication.
• Optimized operational systems to align with organizational goals, including implementing a new call center system to maintain service levels with fewer staff, improving intake accuracy, and selecting vendors to support insurance processing, compliance, and patient privacy.
• Oversaw operational budget planning and review by using historic and predictive data to inform forecast, oversee processes to ensure timely account payments.
• Directed day-to-day facilities operations across multiple clinic locations, maintaining uptime of critical building systems in active healthcare environments.
• Managed centralized facilities ticketing system, ensuring timely triage, prioritization, and resolution of maintenance requests across sites.
• Oversaw vendor ecosystem including HVAC, plumbing, electrical, landscaping, custodial, and specialty maintenance providers
• Led vendor coordination for construction and capital improvement projects, including clinic remodels, infrastructure upgrades, and new build support.
• Served as primary liaison between clinical leadership and external contractors to minimize disruption to patient care during maintenance or construction activities.
• Monitored preventative maintenance programs for HVAC, building systems, safety equipment, and regulatory compliance requirements.

• Managed a diverse team of over 30 employees across multiple offices, creating an effective and positive work experience.
• Developed and implemented policies and procedures that enhanced practice management efficiencies including patient scheduling protocols, provider availability and staff time away.
• Served as HR liaison to enhance the employee experience from new hire to retirement, including talent acquisition, onboarding, learning and professional development, employee relations, wellness and work-life balance.
• Managed front office including day-to-day budget, supply inventory and patient feedback to provide continuous improvement and patient satisfaction.

• Managed provider and patient schedules, successfully achieving productivity goals.
• Prepared charts by verifying insurance details and appointment reasons, ensuring all necessary documents were included.
• Conducted confirmation calls to enhance patient attendance and streamline scheduling.
• Led daily huddles with the Care Team to align on priorities and optimize patient care.
• Implemented quality improvement initiatives and updated data to enhance operational effectiveness.
• Scheduled and facilitated monthly Care Team meetings, fostering collaboration and communication among staff.
• Maintained knowledge of Open Access protocols, ensuring continuity of care for patients and supporting providers in meeting productivity targets.

• Managed high-volume phone operations, handling patient inquiries and delivering strong customer service across multiple clinic locations.
• Coordinated patient scheduling and front office workflows in the eClinicalWorks EHR system to maintain efficient operations and minimize wait times.

• Tracked hours and budget expenses to ensure projects remained within financial parameters while managing employee schedules for efficiency.
• Kept projects on schedule by managing deadlines and adjusting workflows and materials as needed.
• Oversaw health and safety practices for employees, ensuring compliance with regulations and industry standards.
• Evaluated risks and hazards, provided training, and maintained updated safety materials on site for crews.
• Acted as a liaison between clients and job foremen, facilitating communication and enhancing customer satisfaction.