Ashley Infantolino
Stewartsville,NJ
Summary
Dynamic Senior Accounts Receivable Specialist with a proven track record at Lutron Electronics, recovering over $630K in delinquent accounts. Expert in utilizing ERP systems and enhancing collection strategies. Skilled in leading teams and improving processes, demonstrating exceptional management and accounting software proficiency.
Overview
11
11
years of professional experience
Work History
Senior Accounts Receivable Specialist-Services/Team Leader
Lutron Electronics
Coopersburg, PA
12.2024 - Current
Accounts Receivable Specialist- Account Manager- S
Lutron Electronics Co. Inc
Coopersburg, PA
03.2024 - 12.2024
- Conduct collection efforts on severely delinquent accounts/Backlog while monitoring accounts that are current
- Recovered over $400K of these extremely delinquent accounts
- Lead weekly meetings to review high dollar customers with Inside Sales, and Field Service Scheduling teams
- Provide monthly updates on portfolio health to upper management and business leaders
- This includes metric reporting
- Collaborate with inter departmental teams for process improvements
- Respond to customer inquiries within a 24 hour period via phone call or email
- Process tax write offs as requested by internal tax team
- Lead and mentor tier 1 collectors within the services portfolio
- Upload invoices for payment processing to various customer portals such as Coupa, Ariba, IPP, TESLA, WAWF, Tungsten, and more
- Generated, mailed and monitored invoices.
- Reconciled customer accounts and resolved discrepancies.
- Confirm remittance and banking information for payments as well as completed vendor set up forms for account creation
Accounts Receivable Representative -Account manager-Midatlantic Territory
Lutron Electronics
Coopersburg, PA
05.2023 - 03.2024
- Conduct collection efforts on past due accounts and recovered $230K of extremely delinquent accounts
- Escalate delinquent accounts to the Global Recovery team and agree on payment plans as needed
- Train incoming employees
- Attend and provide feedback in Process Improvement meetings while creating an SOP for the aging template to improve collection efforts
- Respond to customer inquiries within a 24 hour period via phone call or email
- Utilize internal programs for account reconciliation, process customer payments, and notating updates on account ledgers
- Work with the credit department on customers requests of credit increases, and releasing of held orders due to past due balances and over extended credit limit
Billing Clerk
Automall 46 Inc
Woodland Park, NJ
10.2019 - 05.2023
- Verify costs and transactions for vehicle sales in order to finalize deals accurately to accounting
- Audit paperwork for internal compliance to ensure all documents are signed and reflect accurate information
- Prepare checks for vehicle payoffs to successfully meet predetermined deadlines
- Calculate sales commission and monthly bonuses for sales associates
Accounts payable & receivable specialist
Subaru Auto Sales LLC, Mitsubishi Motors, and Meadowlands Auto Sales LLC
10.2018 - 10.2019
- Daily oversight of invoices to monitor and ensure accuracy
- Manage and coordinate the transfer of monetary funds to the appropriate bank institution
- Prepare checks for vendor payments, refunds, etc
- Ensuring duplicate payments do not occur
- Utilize internal program to reconcile data to ensure transfer of funds to appropriate accounts
Client Service Coordinator
Blue Pearl Veterinary Partners
Paramus, NJ
11.2017 - 10.2018
- Manage high call volume phone system and directed calls to appropriate departments
- Check patients in and out of hospital for accurate in-patient list
- Maintain organized and detailed medical records for doctors' use
- Oversight of lobby and exam room maintenance
- Utilize internal programs to log client messages, medical records, payments and doctors notes
Toys and Games Lead
Barnes & Noble
Woodland Park, NJ
08.2013 - 10.2017
- Acting in a managerial role in a as needed basis
- Managing of merchandise inventory for large toy department and sales floor
- Utilized social media marketing to increase customer brand awareness
- Assisted customers on a daily basis in person and over the phone, membership sales
- Place purchase orders as needed
- Assist in overseeing of operations during annual inventory
Education
Diploma -
Dumont High School
Dumont, NJ06.2013
Skills
- Microsoft Word
- PowerPoint
- Microsoft Outlook
- Excel
- Microsoft Access
- OneNote
- CDK
- Vendor portals such as Coupa, Ariba, and IPP
- E1 Oracle
- IBM/BPM
- Salesforce
- NICE inContact
- Cornerstone
- Book master
- Typing
- Management/Supervising
- Collection strategies
- Customer account maintenance
- Payment reconciliation
Affiliations
- Horseback riding
- Reading
- Drawing and Painting
Timeline
Senior Accounts Receivable Specialist-Services/Team Leader
Lutron Electronics
12.2024 - Current
Accounts Receivable Specialist- Account Manager- S
Lutron Electronics Co. Inc
03.2024 - 12.2024
Accounts Receivable Representative -Account manager-Midatlantic Territory
Lutron Electronics
05.2023 - 03.2024
Billing Clerk
Automall 46 Inc
10.2019 - 05.2023
Accounts payable & receivable specialist
Subaru Auto Sales LLC, Mitsubishi Motors, and Meadowlands Auto Sales LLC
10.2018 - 10.2019
Client Service Coordinator
Blue Pearl Veterinary Partners
11.2017 - 10.2018
Toys and Games Lead
Barnes & Noble
08.2013 - 10.2017
Diploma -
Dumont High School
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