Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aria Gross

Houston,TX

Summary

Dedicated waitress with strong skills in customer service and upselling techniques. Committed to creating memorable dining experiences and enhancing customer satisfaction.

Overview

6
6
years of professional experience

Work History

Waitress

Birraporettis
Houston, Texas
04.2024 - 10.2024
  • Provided excellent customer service in a fast-paced dining environment.
  • Served food and beverages efficiently to ensure customer satisfaction.
  • Collaborated with team members to manage high customer volume effectively.
  • Processed payments using point-of-sale systems with attention to detail.

Waitress

Flemings Steakhouse
West Des Moines, Iowa
11.2019 - 12.2021
  • Applied comprehensive knowledge of wine, cider

and beer to increase daily beverage sales.

  • Increased sales significantly by upselling higher-end

products to customers.

  • Carried out complete opening, closing and shift

change duties to keep restaurant working efficiently

and teams ready to meet customer needs.

Waitress

Johnny Italian steak house
Des Moines, Iowa
06.2018 - 11.2019
  • Upsold high-profit items such as appetizers and

mixed drinks to enhance sales numbers.

Worked with POS system to place orders, manage

  • bills and handle complimentary items.

Arranged and prepared tables for customers to offer

  • memorable experiences to guests and foster repeat

business.

  • Used slow periods to restock supplies, ice, trays and

delivery bags.

Education

High School Diploma -

North High School
Des Moines, IA
08-2018

Skills

  • Food and beverage service
  • Customer service
  • Point-of-sale systems
  • Order management
  • Table arrangement
  • Upselling techniques
  • Customer relationship management

Timeline

Waitress

Birraporettis
04.2024 - 10.2024

Waitress

Flemings Steakhouse
11.2019 - 12.2021

Waitress

Johnny Italian steak house
06.2018 - 11.2019

High School Diploma -

North High School
Aria Gross