Aria-Lilinoe Panisi
San Jose,CA
Summary
Dynamic and empathetic professional with extensive experience in customer service at Cheryl Ching - State Farm Agent. Proven ability to resolve complaints effectively while maintaining high standards of organization and health and safety. Also experienced with fostering a caring and educational classroom environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
Cheryl Ching - State Farm Agent
11.2023 - Current
- Resolved customer complaints with empathy, resulting in finding satisfactory resolutions for both customers and the company alike as well as, loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Completed customer applications and updated records to reflect current information.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
Pet Sitter
Self Employed Services
06.2016 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Gave medication to pets following guidelines from owners.
- Enhanced pet owners' peace of mind by providing daily updates and photos of their pets during their absence.
Childcare Lead Teacher
Keiki Co. Preschool and Family Child Care
06.2018 - 01.2022
- Implemented effective classroom management techniques to maintain a positive environment.
- Served as an empathetic listener and problem solver when addressing a child's concerns or conflicts that arose within the classroom.
- Implemented age-appropriate curricula to meet needs of young learners.
- Organized and supervised large and small group activities.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Supported children''s social and emotional growth by implementing creative play opportunities and group activities.
Certified Dental Assistant
Silicon Valley Pediatric Dentistry and Orthodontics
08.2021 - 11.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Dental Assistant Intern
About Smiles Dental Practice
05.2021 - 06.2021
- Prepared dental rooms and materials.
- Contributed to a positive work environment by collaborating effectively with the dental team members.
- Ensured patient safety by strictly adhering to infection control protocols during all dental treatments.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Accurately entered patient clinical data into computer to update charts.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Education
Associate of Arts -
De Anza College
Cupertino, CA06-2028
High School Diploma -
Leigh High School
San Jose, CA06-2021
Dental Assistant Certificate - Dental Assisting
Silicon Valley Career Technical Education
San Jose, CA06-2021
Skills
- Complaint handling
- Customer service
- Appointment scheduling
- Microsoft office
- Paperwork processing
- Health and safety
- Early childhood education
- Teamwork and collaboration
- Organization
Certification
- Certified Dental Assistant
- Certified in Infection Control
Timeline
Insurance Customer Service Representative
Cheryl Ching - State Farm Agent
11.2023 - Current
Certified Dental Assistant
Silicon Valley Pediatric Dentistry and Orthodontics
08.2021 - 11.2021
Dental Assistant Intern
About Smiles Dental Practice
05.2021 - 06.2021
Childcare Lead Teacher
Keiki Co. Preschool and Family Child Care
06.2018 - 01.2022
Pet Sitter
Self Employed Services
06.2016 - Current
Associate of Arts -
De Anza College
High School Diploma -
Leigh High School
Dental Assistant Certificate - Dental Assisting
Silicon Valley Career Technical Education
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