Aria-Lilinoe Panisi
San Jose,CA
Summary
Dynamic and empathetic professional with extensive experience in customer service at Cheryl Ching - State Farm Agent. Proven ability to resolve complaints effectively while maintaining high standards of organization and health and safety. Also experienced with fostering a caring and educational classroom environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
Cheryl Ching - State Farm Agent
Cupertino, CA
11.2023 - Current
- Resolved customer complaints with empathy, resulting in finding satisfactory resolutions for both customers and the company alike as well as, loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Completed customer applications and updated records to reflect current information.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
Pet Sitter
Self Employed Services
San Jose, CA
06.2016 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Gave medication to pets following guidelines from owners.
- Enhanced pet owners' peace of mind by providing daily updates and photos of their pets during their absence.
Childcare Lead Teacher
Keiki Co. Preschool and Family Child Care
San Jose, CA
06.2018 - 01.2022
- Implemented effective classroom management techniques to maintain a positive environment.
- Served as an empathetic listener and problem solver when addressing a child's concerns or conflicts that arose within the classroom.
- Implemented age-appropriate curricula to meet needs of young learners.
- Organized and supervised large and small group activities.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Supported children''s social and emotional growth by implementing creative play opportunities and group activities.
Certified Dental Assistant
Silicon Valley Pediatric Dentistry and Orthodontics
Santa Clara, CA
08.2021 - 11.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Dental Assistant Intern
About Smiles Dental Practice
San Jose, CA
05.2021 - 06.2021
- Prepared dental rooms and materials.
- Contributed to a positive work environment by collaborating effectively with the dental team members.
- Ensured patient safety by strictly adhering to infection control protocols during all dental treatments.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Accurately entered patient clinical data into computer to update charts.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Education
Associate of Arts -
De Anza College
Cupertino, CA06-2028
High School Diploma -
Leigh High School
San Jose, CA06-2021
Dental Assistant Certificate - Dental Assisting
Silicon Valley Career Technical Education
San Jose, CA06-2021
Skills
- Complaint handling
- Customer service
- Appointment scheduling
- Microsoft office
- Paperwork processing
- Health and safety
- Early childhood education
- Teamwork and collaboration
- Organization
Certification
- Certified Dental Assistant
- Certified in Infection Control
Timeline
Insurance Customer Service Representative
Cheryl Ching - State Farm Agent
11.2023 - Current
Certified Dental Assistant
Silicon Valley Pediatric Dentistry and Orthodontics
08.2021 - 11.2021
Dental Assistant Intern
About Smiles Dental Practice
05.2021 - 06.2021
Childcare Lead Teacher
Keiki Co. Preschool and Family Child Care
06.2018 - 01.2022
Pet Sitter
Self Employed Services
06.2016 - Current
Associate of Arts -
De Anza College
High School Diploma -
Leigh High School
Dental Assistant Certificate - Dental Assisting
Silicon Valley Career Technical Education