Aria Perry
Boise,Idaho
Summary
Responsible leader with three years of hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, conducting inventory and planning and maintaining speed, quality, and service no matter what.
Overview
3
3
years of professional experience
Work History
Barista Shift Lead
Dutch Bros
08.2021 - 11.2023
- Served customers quickly and efficiently and created strategies to prevent delays.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
Barista
Dutch Bros
10.2020 - 08.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Bachelor of Science - Psychology
Boise State University
Boise, ID12.2024
Skills
- Work Planning and Prioritization
- Training
- Team Building and Leadership
- Customer Service
- Quality Control
- Employee Management
- Attention to Detail
- POS Systems
- Communication
- Working With a Team
Timeline
Barista Shift Lead
Dutch Bros
08.2021 - 11.2023
Barista
Dutch Bros
10.2020 - 08.2021
Bachelor of Science - Psychology
Boise State University