Aria Pira

Hit the ground running after relocating from the West Coast, building a robust book of business through exceptional client service, referrals, and repeat clientele. Managed all aspects of the ownership experience, including vehicle sourcing and ordering, coordinating complex deliveries, and providing ongoing support throughout the ownership lifecycle. Developed extensive expertise in out-of-state transactions, business and commercial sales, and lease structuring. Consistently ranked among the dealership's top performers in sales volume while leading the team in both front-end and back-end gross profit, reflecting a strong ability to maximize profitability without compromising the client experience.

Guided clients through every stage of the sales process, from identifying the ideal vehicle and conducting product presentations and test drives to securing financing, negotiating deals with minimal managerial involvement, and delivering an exceptional ownership experience. Leveraged extensive product knowledge and enthusiasm for performance automobiles to build credibility and exceed customer expectations, particularly with highline models, as well as custom orders. Maintained disciplined CRM management and consistent follow-up to cultivate long-term client relationships, generate repeat business, and maximize lead conversion.

Worked in a high-volume, fast-paced Lexus dealership, managing both showroom traffic and inbound phone opportunities while utilizing CRM and internet lead management systems to maintain an organized sales pipeline. Approximately 50% of my business was generated through phone prospecting and appointment setting, demonstrating strong communication, follow-up, and closing skills. Built lasting customer relationships through a consultative sales approach, developed extensive product knowledge to provide tailored recommendations, and consistently met dealership sales objectives while delivering a premium customer experience.

Managed the entire sales process independently from initial client contact through final delivery, including CRM management, vehicle presentations and demonstrations, lease and finance structuring, trade appraisals, credit applications through Dealertrack and SalesForce, product presentation and sales, DMV registration processing, contract preparation, and vehicle delivery. Served as the primary point of contact throughout ownership, providing post-sale support and coordinating the resolution of technical and mechanical concerns to ensure an exceptional customer experience. Consistently maintained meticulous follow-up and client relationship management while delivering a seamless, high-touch purchasing process.