Aria Rodriguez
St. Cloud,FL
Summary
Dedicated Patient Service Specialist with expertise in appointment scheduling, insurance verification, and customer service. Committed to enhancing patient interactions and streamlining care coordination.
Overview
1
1
year of professional experience
Work History
Patient Service Specialist
Select Medical
St. Cloud, FL
05.2025 - Current
- Facilitated patient check-in process, ensuring accurate information collection and efficient workflow.
- Assisted patients with appointment scheduling and follow-up inquiries, enhancing overall service experience.
- Coordinated insurance verification processes, ensuring compliance with policy requirements for patient services.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Collaborated with healthcare providers to streamline communication regarding patient care and treatment plans.
Education
High School Diploma -
Saint Cloud High School
St. Cloud, FL05-2024
Skills
- Appointment scheduling
- Insurance verification
- Healthcare systems
- Customer service
- Multitasking and organization
- Phone and email etiquette
- Data entry
- Patient confidentiality
- Registration and admissions
- 50 WPM typing speed
Timeline
Patient Service Specialist
Select Medical
05.2025 - Current
High School Diploma -
Saint Cloud High School