Fritz Weichman
Port Saint Lucie
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
20
20
years of professional experience
Work History
Sales Associate
Total Wine & More
Stuart
10.2024 - Current
- Greeted customers to determine wants or needs.
- Bagged or packaged purchases and wrapped gifts.
- Ticketed, arranged and displayed merchandise to promote sales.
- Processed transactions using a point-of-sale system.
Store Manager
Rocky's Ace Hardware
Tequesta
01.2018 - Current
- Proven record of fiscal improvement year over year. As example ,2021 year to date physical improvement of 29% over sales plan, and 17% over 2020 fiscal year
- Designed and initiated a grill program to include new innovative products and accessories to increase add-on sales to average grill sale. Directly related to becoming the only store in Florida to become a platinum Big Green Egg and Traeger dealer. Year to date increase in grill sales and accessories $400,00
- Created an atmosphere of learning, and on the floor training that has led to the promotion of six associates to upper management postions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Analyzed and interpreted store trends to facilitate planning.
Store Manager
Harbor Freight Tools USA
Jensen Beach
10.2021 - 01.2025
- Monitored inventory levels and placed orders to restock shelves.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
Store Manager
Rocky's Ace Hardware
Port Saint Lucie
11.2015 - 12.2018
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Department Manager
Home Depot
Port Saint Lucie
05.2005 - 11.2015
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Assistant Grocery Manager
Publix
West Palm Beach
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Education
Associate of Science - Computers
New England Tech
West Palm Beach, FL1996
High School Diploma -
Lake Worth High School
Lake Worth, FL1994
Skills
- Performance Assessment
- Sales promotion
- Sales tracking
- Department oversight
- Financial Statement Review
- Goal setting
- Employee Motivation
- Training Management
- Team Leadership
- Verbal and Written Communication
- Recruitment and Hiring
- Customer Service Management
- Deadline Management
- Multitasking and Prioritization
- Sales forecasting
- Customer engagement
- Inventory management
- Transaction processing
- Product merchandising
- Team leadership
- Employee training
- Customer service
- Budget management
- Sales analysis
- Coaching techniques
- Operational efficiency
- Trend analysis
- Communication skills
- Problem resolution
- Electronic Payment Processing
- B2B sales and customer service
Timeline
Sales Associate
Total Wine & More
10.2024 - Current
Store Manager
Harbor Freight Tools USA
10.2021 - 01.2025
Store Manager
Rocky's Ace Hardware
01.2018 - Current
Store Manager
Rocky's Ace Hardware
11.2015 - 12.2018
Department Manager
Home Depot
05.2005 - 11.2015
Assistant Grocery Manager
Publix
Associate of Science - Computers
New England Tech
High School Diploma -
Lake Worth High School