ARIADNA BATISTA
New York
Summary
Adaptable professional with expertise in program compliance, risk management, and case management in social service settings. Skilled in collaborating with multidisciplinary teams, streamlining workflows, and implementing quality improvement initiatives that enhance operational efficiency.
Overview
7
7
years of professional experience
Work History
Program Compliance Coordinator
Bowery Residents' Committee
New York, New York
09.2024 - Current
- Manage and maintain 50+ patient medical records monthly, ensuring 100% compliance with HIPAA regulations and organizational policies.
- Utilize EHR systems (AWARDS) to track and analyze program data, supporting quality improvement initiatives and risk mitigation strategies.
- Review daily client incidents and conduct risk management assessments, reporting any employee or client safety concerns to HR and Finance for timely intervention.
- Process and fulfill subpoena and legal requests on time, safeguarding data security and confidentiality.
- Conduct periodic internal compliance audits, identifying and addressing gaps to maintain readiness for state and federal inspections.
- Conduct on-site program visits to assess risk, safety, and compliance, documenting findings and completing detailed assessment reports to guide corrective action plans.
- Request and review security footage of any safety incidents that occurred with staff and residents within all 40 programs.
PRS Case Manager
Center for Family Services - Juntos 4 Program
Queens, US
08.2022 - 09.2024
- Assessed safety and appropriateness of client placements using child welfare principles and social work best practices.
- Managed a caseload of clients with monthly in-home visits within NYC and out-of-state to support youth and families in achieving post-release service goals.
- Maintained accurate documentation by updating EHR (AWARDS), submitting reports, and managing case files.
- Educated clients on community resources and guided them in accessing services effectively.
- Collaborated with local agencies to provide comprehensive wrap-around services for at-risk youth populations.
- Evaluated client progress toward goals established in service plans and adjusted support strategies accordingly.
Preventive Case Planner
Graham Windham - Family Support & Empowerment Program
Bronx, US
07.2020 - 07.2022
- Provided case management across multiple programs, maintaining strong client relationships to ensure continuity of services for children and families.
- Monitored client progress using Connections and PROMIS systems, performed assessments, and processed referrals for community resources, housing, and healthcare.
- Engaged families using Solution Based Casework (SBC) to support self-improvement goals.
- Participated in family court hearings, team conferences, and other meetings to advance child and family permanency.
- Counseled children and families on strategies for managing mental health, abuse, and medical challenges, contributing to performance growth.
- Guided and mentored new staff on case management expectations.
- Recipient of Pillar Award for Respect, Grow, Thrive, and Lead.
Store Crew Member
Trader Joe's
New York, US
09.2018 - 10.2021
- Delivered exceptional customer service, assisting with purchases, product guidance, and resolving complaints.
- Handled receiving, restocking, orders, and returns/exchanges efficiently.
- Communicated effectively with customers and team members, promptly addressing inquiries and ensuring satisfaction.
Mental Health Billing Intern
Children of Promise, NYC - Child and Adolescent Wellness Center
Brooklyn, US
01.2020 - 04.2020
- Managed patient accounts, processed billing, and reviewed invoices for accurate demographics, insurance, and clinical documentation.
- Verified insurance eligibility and benefits, filed EOBs, and maintained payer contracts and invoices.
- Assisted with revenue cycle tasks, resolving billing issues and preventing claim denials or rejections.
- Organized insurance information and patient files using spreadsheets, labeling, and filing systems.
Education
Master's Degree - Healthcare Administration
Icahn School of Medicine
06-2025
Bachelor's Degree - Business Management, Health Services Management
Berkeley College
05-2020
Skills
- Case Management
- Documentation and Reporting
- Data Entry and Analysis
- Verbal and Written Communication
- Compliance monitoring
- Risk assessment
Timeline
Program Compliance Coordinator
Bowery Residents' Committee
09.2024 - Current
PRS Case Manager
Center for Family Services - Juntos 4 Program
08.2022 - 09.2024
Preventive Case Planner
Graham Windham - Family Support & Empowerment Program
07.2020 - 07.2022
Mental Health Billing Intern
Children of Promise, NYC - Child and Adolescent Wellness Center
01.2020 - 04.2020
Store Crew Member
Trader Joe's
09.2018 - 10.2021
Bachelor's Degree - Business Management, Health Services Management
Berkeley College
Master's Degree - Healthcare Administration
Icahn School of Medicine