Ariadna Naileth Antonio-Falcon
Shelby,NC
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Warehouse Worker
Amazon
Charlotte, NC
09.2023 - Current
- Loaded and unloaded shipments using pallet jacks.
- Sorted and organized products in designated warehouse areas.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Shift Leader
SUBWAY®Restaurants
Kings Mountain, NC
09.2018 - Current
- Supervised daily operations and ensured compliance with food safety standards.
- Trained team members on customer service and sandwich preparation techniques.
- Managed inventory levels and conducted regular stock checks for supplies.
- Assisted in resolving customer complaints and enhancing the dining experience.
- Implemented store promotions and maintained product displays for visibility.
- Monitored cash handling procedures and prepared daily sales reports.
- Fostered a positive work environment through effective communication and teamwork.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Bachelor of Arts - Spanish
University of North Carolina At Charlotte
Charlotte, NC12-2023
Associate of Arts -
Cleveland Community College
Shelby, NC05-2021
Skills
- Customer service
- Cash handling
- Training assistance
- Positive attitude
- Client support
- Loading techniques
- Heavy lifting
- Attention to detail
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Warehouse Worker
Amazon
09.2023 - Current
Shift Leader
SUBWAY®Restaurants
09.2018 - Current
Bachelor of Arts - Spanish
University of North Carolina At Charlotte
Associate of Arts -
Cleveland Community College