Ariagna Pena Vidal
West Palm Beach
Summary
Dynamic Store Manager with a proven track record at Sally Beauty, excelling in customer engagement and inventory management. Skilled in training teams to enhance sales performance and service quality, I leverage analytical problem-solving and effective communication to drive results and foster strong customer relationships.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Store Manager
Sally Beauty
03.2014 - Current
- Managed store operations on a daily basis, guaranteeing alignment with company policies and quality standards.
- Monitored and adjusted inventory levels with stock management systems to maintain consistent product availability and support supply chain efficiency.
- Developed and implemented training programs to enhance team members customers service skills and sales techniques.
- Constructed visually appealing promotional displays to attract customers' attention and boost sales.
Customer Service Representative
Acqua E Sapone Beauty, Inc
03.2013 - 12.2013
- Resolved customer inquiries through efficient communication and problem-solving techniques.
- Assisted in training new representatives to enhance team performance and service quality.
- Managed multi-channel support including phone, email, and live chat to ensure timely responses.
- Implement feedback mechanisms to improve service delivery and customer satisfaction rates.
- Italy
Sales Associate
Furla
02.2010 - 03.2013
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Collaborated with team members to optimize store operation and improve sales performance.
- Trained new associates on product knowledge and effective sales techniques.
- Maintained visual merchandising standards to attract customers and promote brand image.
Education
Cosmetology license -
Eternity Cosmetology
West Palm Beach, FL08-2019
High School Diploma -
Jose Marti Perez
Cuba01-2008
Skills
- Customer engagement
- Relationship building
- Analytical problem-solving
- Multichannel support
- Time management
- Attention to detail
- Problem solving
- Inventory management
- Merchandising strategy
- Leadership development
- Effective communication
- Customer empathy
- Sales expertise
- Adaptability to change
Languages
Italian
Full Professional
Spanish
Native/ Bilingual
English
Full Professional
Certification
- Cosmetology license
Affiliations
- pilates reformer
- strength training
- spinning
Timeline
Store Manager
Sally Beauty
03.2014 - Current
Customer Service Representative
Acqua E Sapone Beauty, Inc
03.2013 - 12.2013
Sales Associate
Furla
02.2010 - 03.2013
Cosmetology license -
Eternity Cosmetology
High School Diploma -
Jose Marti Perez