Ariah Gordon

Dedicated customer service representative with 4 years of diverse experience in behavior management and conflict resolution. Skilled in communication and crisis intervention, effectively addressing customer inquiries and managing challenging situations. Committed to fostering a positive environment that encourages growth and personal development, with a focus on teamwork and collaboration.

• Manage 50-75 customer calls daily, resolving inquiries efficiently and courteously.
• Document interactions accurately, ensuring seamless follow-up and issue resolution.
• Consistently meet call handling and satisfaction targets, enhancing customer experience.
• Supervised juvenile activities ensuring adherence to facility rules and safety standards.
• Enforced policies, addressing violations to maintain order and compliance.
• Applied conflict resolution to manage behavior, fostering a safe environment.
• Contributed to a structured setting, promoting positive behavioral changes.
• Utilized effective communication to resolve issues and support facility operations.

• Property and casualty
• Life and health