Ruben Lopez
San Antonio,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Head Server Assistant
Bob's Steak And Shop House
San Antonio, TX
01.2022 - Current
- Trained new staff on restaurant operations and policies to strengthen performance.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
Service Advisor
Boerne Chrysler Dodge Jeep Ram
Boerne, TX
07.2019 - 06.2021
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Barista/Shift Supervisor
Starbucks
San Antonio, TX
11.2013 - 03.2019
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Education
High School Diploma -
Sandra Day O'connor High School
Helotes, TX06.2013
Skills
- Service Prioritization
- Staff Training
- Multitasking Skills
- Team Supervision
Timeline
Head Server Assistant
Bob's Steak And Shop House
01.2022 - Current
Service Advisor
Boerne Chrysler Dodge Jeep Ram
07.2019 - 06.2021
Barista/Shift Supervisor
Starbucks
11.2013 - 03.2019
High School Diploma -
Sandra Day O'connor High School