Ruben Lopez
San Antonio,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Head Server Assistant
Bob's Steak And Shop House
01.2022 - Current
- Trained new staff on restaurant operations and policies to strengthen performance.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
Service Advisor
Boerne Chrysler Dodge Jeep Ram
07.2019 - 06.2021
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Barista/Shift Supervisor
Starbucks
11.2013 - 03.2019
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Education
High School Diploma -
Sandra Day O'connor High School
Helotes, TX06.2013
Skills
- Service Prioritization
- Staff Training
- Multitasking Skills
- Team Supervision
Timeline
Head Server Assistant
Bob's Steak And Shop House
01.2022 - Current
Service Advisor
Boerne Chrysler Dodge Jeep Ram
07.2019 - 06.2021
Barista/Shift Supervisor
Starbucks
11.2013 - 03.2019
High School Diploma -
Sandra Day O'connor High School
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