Arial Marchetti
WOONSOCKET,RI
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Im a well-qualified worker with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Dispatcher
AAA Northeast
08.2020 - Current
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
Security Officer
Lifespan: Rhode Island Hospital
03.2017 - 07.2020
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Education
Bachelor of Science - Business Administration And Management
Rhode Island College
Providence, RI05.2024
High School Diploma -
Academy For Career Exploration
Providence, RI05.2019
Skills
- Database Management
- Work Order Management
- Service Coordination
- Customer Relations
- Data Entry
- Schedule Management
- Organizational Skills
- Customer Service
- Active Listening
- Decision Making
- Conflict Resolution
- Problem Solving
- Time Management
- Team Coordination
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved smooth operations by introducing FSL (sales force) for dispatching tasks.
- Supervised team of 5 staff members.
- Achieved outstanding project outcomes through strategically planning and executing tasks, effectively helping with project management and fostering collaboration among team members.
Timeline
Dispatcher
AAA Northeast
08.2020 - Current
Security Officer
Lifespan: Rhode Island Hospital
03.2017 - 07.2020
Bachelor of Science - Business Administration And Management
Rhode Island College
High School Diploma -
Academy For Career Exploration