Ariana Aparicio
Lakeland,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Secure Transportation
Orlando, FL
10.2024 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved customer complaints promptly and efficiently.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints or answered customers' questions.
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
- Verified insurance coverage and eligibility for services provided.
Front of House Member
Chic-Fil-A
Davenport, FL
11.2023 - 10.2024
- Greeted and talked pleasantly with customers to promote positive image for business.
- Ensured all guests were satisfied with their meals by checking back periodically throughout their meal times.
- Monitored dining area to ensure optimal guest satisfaction and address any needs or concerns.
- Assembled and served meals according to specific guest requirements.
- Facilitated smooth communication between kitchen staff and front-of-house team.
- Replenished supplies and organized food preparation stations to maximize productivity.
- Adhered to all safety regulations regarding handling hot plates or sharp objects in order to ensure employee safety.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
Education
High School Diploma -
Ridge Technical Collage
Winter Haven, FL03-2024
Skills
- Account updating
- Complaint resolution
- Scheduling
- Multi-line telephone operations
- Verbal and written communication
- Call center operations
- Multi-task management
- Problem-solving
References
References available upon request.
Timeline
Customer Service Representative
Secure Transportation
10.2024 - Current
Front of House Member
Chic-Fil-A
11.2023 - 10.2024
High School Diploma -
Ridge Technical Collage
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