Exceptional shift manager with a focus on operational efficiency and customer satisfaction. Known for strong leadership and interpersonal skills, contributing to improved team performance and enhanced guest experiences.
Overview
1
1
year of professional experience
Work History
Shift Manager
5 Below
El Paso, TX
04.2026 - 07.2026
Supervised daily operations to ensure efficient store performance and customer satisfaction.
Trained and mentored team members on product knowledge and customer service standards.
Assisted in scheduling shifts to maximize staff coverage during peak hours.
Monitored inventory levels, assisting with restocking to maintain optimal product availability.
HOSTESS
Dennys Restaurant
El Paso, TX
08.2025 - 02.2026
Managed reservation system to optimize table turnover and guest experience.
Greeted and seated guests, ensuring prompt and friendly service.
Collaborated with team to address customer inquiries and concerns effectively.
Assisted in maintaining cleanliness and organization of dining area.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.