Ariana Bernabe
AnywhereWorks
Kissimmee,United States
1
Language
8
years of professional experience
Talented Dietary Aide skilled in nutrition and food preparation. Accustomed to caring for large numbers of patients in nursing home and hospital settings. Skilled in daily food prep, stocking and cleaning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Attentive individual working proactively and responsively to meet customer needs. Retains knowledge for helpful, informative service advice. Meticulous and methodical to achieve tasks to instruction. Motivated reservations professional with extensive experience in hospitality services. Managed bookings across various systems with accuracy. Maximised Average Transaction Value through persuasive upselling and cross-selling.
Developed strong communication and customer service skills in fast-paced call center environment. Proven ability to handle challenging situations and deliver effective solutions. Seeking to transition into new field where these transferable skills can drive positive outcomes.
Work History
Receptionist
9 Months- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained user-friendly database to store, retrieve and update client information.
- Handled all incoming enquiries professionally building up excellent rapport with clients.
- Routed international calls using switchboards without delay or error.
- Promoted company products over the phone leading to increased leads generation.
- Enhanced brand reputation for consistent polite and professional communication with clients.
- Managed high call volumes whilst maintaining a positive attitude and professional demeanour.
- Mastered use of telephone equipment to optimise efficient communication.
- Worked in fast-paced environment, managing stress effectively under pressure.
Reservation Agent
2 Years 2 Months- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained user-friendly database to store, retrieve and update client information.
- Handled all incoming enquiries professionally building up excellent rapport with clients.
- Routed international calls using switchboards without delay or error.
- Promoted company products over the phone leading to increased leads generation.
- Enhanced brand reputation for consistent polite and professional communication with clients.
- Managed high call volumes whilst maintaining a positive attitude and professional demeanour.
- Mastered use of telephone equipment to optimise efficient communication.
- Worked in fast-paced environment, managing stress effectively under pressure.
- Provided timely and accurate responses to customer inquiries via chat platform.
- Analyzed chat metrics to identify trends, driving improvements in response quality and speed.
- Collaborated with team members to share knowledge and improve overall performance in chat support operations.
- Processed high-volume payment transactions efficiently, ensuring accuracy and compliance with company policies.
Diet Clerk
1 Year 4 Months- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments and tray card.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
- Provided in-depth information on various modes of nutritional care to maximize options and paths to boosting health.
- Educated patients about therapeutic nutrition, ingredients selection, food prep and meal planning.
Receptionist Clerk
3 Years 4 Months- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Confirmed appointments, communicated with clients and updated client records.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Picker
3 Months- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Worked overnight shifts during peak periods to meet coverage needs.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Safely operated heavy lifting equipment such as fork trucks and cranes.
Education
High School Diploma
Received High School Diploma
Skills
Work Planning and Prioritizing
Reading Comprehension
Dependable and Cooperative
Team Collaboration
Employee Motivation and Guidance
Quality Patient Care
Diet and Nutrition
Observation Reporting
Food Preparation Oversight
Personal Assistance
Cleaning and Sanitizing
Customer Service
Task Prioritization
Product knowledge
Complaint handling
Incoming call management
Bilingual
Sabre GDS
Data entry
Verbal and written communication
Refund processing
Credit card processing
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
AnywhereWorks
10.2025 - 07.2026Read More
Reservation Agent
JetBlue
10.2022 - 12.2024Read More
Diet Clerk
Sodexo
02.2021 - 06.2022Read More
Picker
Amazon Courier
09.2020 - 12.2020Read More
Receptionist Clerk
D'Allure Vacation Home
01.2019 - 05.2022Read More
Deltona High School
High School Diploma
Read More