Jr Graphic Designer
Open To Work
ARIANA BETTS
GTI INDUSTRIES INC.
Germantown,MD
Work Preference
Overview
Experienced with administrative tasks and office support. Utilizes data entry and document management skills for efficient operations. Knowledge of organizational techniques and team collaboration for smooth workflow execution.
Experienced with coordinating schedules and managing data entry tasks. Utilizes organizational and communication skills to ensure smooth operations. Knowledge of resource management processes and team collaboration.
11+
Years of experience
Skills
Work History
09.2025 - 08.202611 Months
Patient Support Specialist
GTI INDUSTRIES INC. | Bethesda, MD
- Trained newer staff on patient service procedures, system navigation, and compliance expectations.
- Improved front-end efficiency by streamlining intake, communication, and follow-up processes.
- Evaluated performance metrics regularly to identify areas for improvement and implement necessary changes to drive better patient outcomes.
- Resolved patient concerns promptly, delivering clear communication and service-focused support.
05.2024 - 12.20247 Months
Patient Support Specialist
Bloom Medicinals | Germantown, MD
- Educated patients on product options, effects, and usage guidance while maintaining compliance standards.
- Guided patients through intake, registration, and profile verification with accurate documentation.
- Resolved patient concerns promptly, ensuring consistent service and positive in-store experiences.
- Coordinated with dispensary teams to support smooth daily workflow and timely order fulfillment.
- Processed orders and payments in point-of-sale systems with precision and confidentiality.
10.2022 - 07.20239 Months
Art Conservator Intern
National Park Service | Charles Town, WV
- Generated digital catalog entries for commissioned artwork to enhance online accessibility and discoverability on the NPS website.
- Generated digital catalog entries for commissioned artwork, improving online accessibility and discoverability for the NPS website.
- Compiled historical data on commissioned artworks, creating detailed metadata for over 100 pieces to improve archival search functionality on the NPS website.
- Maintained accurate records in databases, logs, and tracking systems for park operations and research support.
- Maintained accurate records for interpretive, operational, and administrative activities.
05.2021 - 04.202211 Months
Patient Support Specialist
Green Leaf Medical | Rockville, MD
- Educated patients on product information and laboratory results, clarifying specific data points and their implications for patient outcomes.
- Assessed patient data and identified key trends to personalize care plans, enhancing treatment adherence.
- Assessed patient data and identified key trends to personalize care plans, leading to a 15% increase in treatment adherence.
- Formulated patient-specific care plans and provided continuous support, enhancing treatment adherence and overall patient well-being.
02.2021 - 05.20213 Months
Call Center Agent
Department of Health & Human Service via ICF | USA
- Managed high-volume inbound calls, resolving benefits and enrollment inquiries with accurate policy guidance.
- Triaged and resolved 40+ complex health service eligibility inquiries daily, consistently exceeding resolution targets.
- Analyzed call data to identify recurring issues, enabling development of standardized troubleshooting guides for agents.
- Documented case details in CRM systems, maintaining complete records and consistent call notes.
05.2020 - 02.20219 Months
Technical Support Specialist
Verizon Wireless Via Continuum Global | USA
- Resolved complex wireless, device, and connectivity issues using remote diagnostics and structured troubleshooting.
- Guided customers through account, billing, and service changes while maintaining accurate CRM documentation.
- Supported activation, provisioning, and configuration of smartphones, tablets, and connected devices.
- Maintained compliance with service policies, authentication procedures, and quality standards.
05.2019 - 10.20195 Months
Operator
Datawatch Systems | Bethesda, MD
- Monitored access control systems and responded to alarms using established security procedures.
- Coordinated dispatch communications for security events, service requests, and urgent site support.
- Logged incidents accurately in case management systems and maintained detailed shift documentation.
- Verified visitor, tenant, and vendor credentials before granting authorized building access.
03.2016 - 02.20192 Years 11 Months
Customer Service Representative
TruGreen Lawn Care | Gaithersburg, MD
- Managed inbound customer calls, resolving service inquiries with accurate account updates.
- Scheduled lawn care appointments, coordinating technician routes with customer availability.
- Documented billing adjustments and payment details in CRM systems.
- Resolved escalated complaints by clarifying service plans and setting expectations.
- Verified service requests, maintaining accurate customer records and work orders.
08.2015 - 09.20161 Year 1 Month
Test Center Administrator
Prometric | Bethesda, MD
- Administered secure exam check-in, verified candidate identification, and enforced testing policies.
- Proctored computer-based assessments, monitored room activity, and maintained standardized testing conditions.
- Documented incidents, irregularities, and accommodation requests with accurate, timely reports.
- Reviewed testing materials, supplies, and equipment to support uninterrupted daily delivery.
Education
Associate's | General Arts
Montgomery College | Germantown, MD | 12-2025
Montgomery College - Germantown, MD
12-2025
- Dean's List [2022, 2023, 2024]
- Honoree of Art Selection for Student Gallery [2024]
Bachelor's | Graphic Communication
Southern New Hampshire University | USA | 09-2028
Southern New Hampshire University - USA
09-2028
Timeline
Patient Support Specialist
GTI INDUSTRIES INC.
09.2025 - 08.2026Read more
Patient Support Specialist
Bloom Medicinals
05.2024 - 12.2024Read more
Art Conservator Intern
National Park Service
10.2022 - 07.2023Read more
Patient Support Specialist
Green Leaf Medical
05.2021 - 04.2022Read more
Call Center Agent
Department of Health & Human Service via ICF
02.2021 - 05.2021Read more
Technical Support Specialist
Verizon Wireless Via Continuum Global
05.2020 - 02.2021Read more
Operator
Datawatch Systems
05.2019 - 10.2019Read more
Customer Service Representative
TruGreen Lawn Care
03.2016 - 02.2019Read more
Test Center Administrator
Prometric
08.2015 - 09.2016Read more
Montgomery College - Associate's, General Arts
Read more
Southern New Hampshire University - Bachelor's, Graphic Communication
Read more