Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Work History
Customer Service Representative
McDonald's Restaurant
2880 NE 8th St, Homestead, FL 33033
01.2023 - 07.2023
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Miami Dade College
Homestead, FL
05-2025
Skills
Customer service
Active listening
Critical thinking
Data entry
Good working alone or in teams
Languages
English
Full Professional
Spanish
Limited Working
Interests
Documenting and sharing travel experiences
Volunteering for community initiatives to give back to local communities and make a positive impact
Enjoy creating and following travel blogs and vlogs
Adventure Travel
Music
Crafting and DIY Projects
Enjoy participating in [activity] for overall physical and mental well-being