Ariana Cruz
Greensboro,NC
Summary
Dedicated and experienced Customer Service Representative with a proven track record of delivering exceptional support in high-volume environments. Skilled in resolving inquiries, managing accounts, scheduling services, and upselling based on client needs. Adept at building positive relationships and contributing to team success.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Site Coordinator/Supervisor (Seasonal)
UPS
Greensboro, NC
10.2025 - 01.2026
- Coordinate daily assignments and scheduling for driver helpers to ensure proper route coverage and timely deliveries.
- Communicate with package car drivers and dispatch teams to align helpers with delivery routes based on volume and location.
- Monitor route progress and provide real-time updates to supervisors on staffing or delivery issues.
- Tracked attendance, timecards, and performance of driver helpers to ensure compliance with UPS standards and company policies.
- Conducted daily briefings and safety talks to reinforce UPS’s safety culture and promote operational excellence.
- Train new driver helpers on delivery procedures, package handling, and customer service expectations.
- Resolved scheduling conflicts and addressed operational challenges promptly to maintain route efficiency.
Resource Coordinator
Systems Contractors
Greensboro, NC
07.2025 - 10.2025
- Managed and maintained scheduling system for a team of 25 employees, ensuring efficient allocation of resources for HVAC.
- Coordinated scheduling of appointments, meetings, and events across multiple departments to ensure seamless operations.
- Collaborated with managers to create optimized schedules that met both employee availability and business needs.
- Monitored and adjusted schedules in real-time to accommodate changes or emergencies.
- Maintained detailed records of scheduled activities, cancellations, and rescheduling to support operational efficiency.
- Collaborated with HR department to coordinate interviews, orientations, and training sessions for new hires.
- Coordinated with external partners to arrange necessary deliveries and services.
Front Desk Receptionist
Next Generation Educational Center
Greensboro, NC
07.2025 - 08.2025
- Greeted and welcomed guests, ensuring a positive first impression of the company and enhancing guest experience.
- Managed high volume of incoming calls, efficiently directing them to appropriate departments to facilitate communication.
- Scheduled appointments and maintained an organized calendar for multiple staff members.
- Efficiently handled all incoming and outgoing mail, packages, and deliveries.
- Provided administrative support to various departments, including data entry and filing.
Customer Service Representative
Terminix Triad
Greensboro, NC
03.2024 - 06.2025
- Handled high-volume inbound calls and emails, resolving service and billing inquiries to enhance customer satisfaction.
- Process payments, adjustments, and account updates with accuracy.
- Upsell services based on customer needs and preferences.
- Scheduled technician routes and coordinated service appointments to ensure timely service delivery.
Customer Success Representative
Wells Fargo
Charlotte, NC
05.2022 - 01.2024
- Delivered banking support and solutions, addressing customer inquiries effectively.
- Resolved customer issues promptly, enhancing satisfaction through comprehensive account guidance.
- Provided exceptional customer support through phone and email communication.
- Resolved customer inquiries using Wells Fargo's service platforms effectively.
- Facilitated onboarding processes for new clients, ensuring smooth transitions.
Warehouse Clerk
DHL
Charlotte, NC
01.2021 - 03.2022
- Recorded shipment and warehouse data into computer systems with precision to ensure data integrity.
- Operated forklifts to move and organize inventory efficiently.
- Processed incoming shipments and verified product quality and quantities.
- Maintained accurate inventory records using warehouse management systems.
Fulfillment Associate
Amazon
Charlotte, NC
05.2020 - 06.2021
- Executed loading and unloading of trucks in fast-paced distribution environment, ensuring timely processing of shipments.
- Processed customer orders using Amazon's inventory management system.
- Picked and packed items accurately for timely shipment.
- Operated warehouse equipment to move products efficiently.
Associate Restaurant Manager
Subway
Charlotte, NC
08.2018 - 03.2020
- Supervised night shift operations, guiding 2-4 team members to maintain service quality.
- Trained new employees, fostering a clean, efficient, and customer-friendly environment.
- Organized store layout for optimal customer flow for next business day operations.
Education
High School Diploma - Upper secondary education
Rocky River High School
Charlotte, NCSkills
- Banking & Financial Services Account Management Customer Relationship Management Needs-Based Selling Cross-Selling Payment Processing Customer Retention Problem Resolution Compliance CRM Systems Data Entry Microsoft Office Communication Attention to Detail Team Leadership
- Scheduling management
- Route optimization
- Performance tracking
Certification
- First Aid Certification
- Driver's License
Languages
English
Timeline
Site Coordinator/Supervisor (Seasonal)
UPS
10.2025 - 01.2026
Resource Coordinator
Systems Contractors
07.2025 - 10.2025
Front Desk Receptionist
Next Generation Educational Center
07.2025 - 08.2025
Customer Service Representative
Terminix Triad
03.2024 - 06.2025
Customer Success Representative
Wells Fargo
05.2022 - 01.2024
Warehouse Clerk
DHL
01.2021 - 03.2022
Fulfillment Associate
Amazon
05.2020 - 06.2021
Associate Restaurant Manager
Subway
08.2018 - 03.2020
High School Diploma - Upper secondary education
Rocky River High School