Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Ariana Diaz

Urbana,IL

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

2
2
years of professional experience

Work History

Barista

Sophie's Café
10.2021 - 08.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Promoted additional items with beverages, increasing store sales.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Used POS system to accurately enter orders and process payments.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Crew Member

McDonald's
04.2021 - 02.2022
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Education

Bachelor of Arts - Choral Music Education

University of Illinois At Urbana-Champaign
Champaign, IL
05.2027

Skills

  • Sandwich Preparation
  • Conflict Mediation
  • Graphic Design
  • Safe Food Handling Practices
  • Retail Management
  • POS System Operations
  • Product Display
  • Menu Optimization
  • Solid Problem Solver
  • Team Leadership
  • Resolving Complaints
  • Coffee and Tea Expertise

Accomplishments

• Toured Europe in 2023 with Illinois Ambassadors of Music Association

• Studied under Natalie Weiss (NYC-Based performer/vocal coach)

• ILMEA Honors All-State Vocalist

Affiliations

  • Rotary International

Timeline

Barista

Sophie's Café
10.2021 - 08.2023

Crew Member

McDonald's
04.2021 - 02.2022

Bachelor of Arts - Choral Music Education

University of Illinois At Urbana-Champaign

Similar Profiles

CREATE PROFILE
Ariana Diaz