Summary
Overview
Work History
Education
Skills
Certification
ADDITIONAL INFORMATION
Accomplishments
Timeline
SalesManager

Ariana Gastelum

Rio Rico,AZ

Summary

Enthusiastic Sales Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service with 10 years of experience. Motivated to learn, grow and excel in every opportunity that I have.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Manager

Ulta Beauty
05.2024 - Current
  • Developed and executed impactful events to elevate engagement and fulfill sales goals.
  • Led ongoing training sessions focused on enhancing product knowledge.
  • Guided team members to enhance their skills.
  • Support store operations by fostering a results-driven and team-focused culture.
  • Enhanced credit card KPIs, securing top performance in the company.
  • Managed payroll processes efficiently.

Assistant Manager

Forever 21
03.2019 - 05.2024
  • Responsible for opening and closing procedures at store.
  • Administrate weekly/monthly payroll to devise strategies and ensure the stores operates within budget.
  • Review sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Attend staff training sessions.
  • Work with the team to improve efficiency on various projects.
  • Responsible of onboarding new employees, which included training, mentoring, and new hire paperwork.
  • Create schedules to ensure that key areas are cover effectively and that customer service goals were met.
  • Use my leadership and problem-solving skills to keep the team efficient and organize for any challenge.
  • Inventory stock to double-check numbers, resolve discrepancies, and better forecast future needs every month.
  • Current position

Lead of Service

Forever 21
02.2018 - 04.2019
  • Met or exceeded specific team goals and resolved issues, collaborating with upper management to share and implement continuous improvement initiatives.
  • Keep track of customer preferences to determine where my sales efforts should be focused.
  • Supervised and trained employees in effective selling techniques.
  • Credit Card program specialist.
  • Organized exercise and training programs that improved individual and team performance.

Brand Ambassador

Forever 21
05.2017 - 02.2018
  • Increased customer loyalty by offering credit card program.
  • Adaptable to a fast-paced environment and capable of managing multiple priorities at once.
  • Kept the sales floor clean by straightening and facing merchandise.
  • Partner with Visual Merchandising team to ensure proper flexing and maintenance of merchandise presentation.
  • Greeted customers, assisted them in finding merchandise, and made recommendations.
  • Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • 1 year

Team Member

Peter Piper Pizza
04.2017 - 04.2018
  • Provided excellent customer service to customers to maximize satisfaction and business success.
  • Educated customers with menu and promotions to increase sales.
  • Work in a fast-paced environment efficiently.
  • Worked as a Party Host.
  • Organized fundraisers that PPP collaborated with other companies.

Education

High School Diploma - undefined

Universidad del Valle de México
NOG, SON

undefined

Pima Community College
NOG, AZ

Skills

  • Operations management
  • Brand partnership event coordination
  • Organization
  • Customer service
  • Team building
  • Strategic sales knowledge
  • Credit Card processing
  • Event generation and execution
  • Accurate money handling
  • Stocking

Certification

Microsoft Office Specialist (MOS)

ADDITIONAL INFORMATION

Spanish
English

Accomplishments

  • Achieved #1 credit card performance in the company
  • Successfully led multiple brand events, exceeding sales goal

Timeline

Sales Manager

Ulta Beauty
05.2024 - Current

Assistant Manager

Forever 21
03.2019 - 05.2024

Lead of Service

Forever 21
02.2018 - 04.2019

Brand Ambassador

Forever 21
05.2017 - 02.2018

Team Member

Peter Piper Pizza
04.2017 - 04.2018

High School Diploma - undefined

Universidad del Valle de México

undefined

Pima Community College

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Ariana Gastelum