Ariana Gonzalez-Ramos
Portland
Summary
Developed strong customer service and operational skills in fast-paced financial environment. Specialized in handling client inquiries and resolving issues efficiently. Seeking to transition into new field.
Overview
2
2
years of professional experience
Work History
Branch Service Specialist
OnPoint Community Credit Union
06.2023 - Current
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Opened accounts remotely as well as in person
- notary public
- Processed customers' deposits, transfers and cash withdrawals.
- Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
Personal Banker
Wells Fargo
11.2022 - 06.2023
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Education
No Degree -
Mt. Hood Community College
Gresham, ORHigh School Diploma -
David Douglas High School
06-2019
Skills
- Cash handling expertise
- Fraud detection skills
- Goal oriented approach
- Listening and empathy
- Teamwork
- Customer service
- Multitasking
- Computer skills
Languages
Spanish
Native or Bilingual
Timeline
Branch Service Specialist
OnPoint Community Credit Union
06.2023 - Current
Personal Banker
Wells Fargo
11.2022 - 06.2023
No Degree -
Mt. Hood Community College
High School Diploma -
David Douglas High School
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