ASHLEY M FAATEA
North Las Vegas,NV
Summary
Dedicated and versatile professional with a well-rounded background in customer service and administrative support. Proven ability to manage front-desk operations, handle confidential information, and communicate effectively with a wide range of clients and team members. Currently enrolled in a medical assisting program, with a strong focus on developing clinical and administrative competencies in preparation for a healthcare career. Known for being dependable, adaptable, and quick to learn in face-paced environments . Seeking opportunities that will not only allow for continued professional growth but also contribute meaningfully to a team-oriented workplace. Passionate about expanding knowledge, and building a long-term career.
Overview
3
3
years of professional experience
Work History
Branch Service Specialist
American Savings Bank
08.2024 - 01.2026
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Oversaw warranty counseling process to manage expense controls.
- Updated system with order specifics and customer details, preferences, and billing information.
- Monitored financial performance and adjusted operations accordingly.
- Helped customers complete withdrawals, deposits and transfers as well as open new accounts and obtain balance information.
- Reviewed credit card statements for accuracy and discrepancies.
- Prepared reports for management regarding customer feedback, sales goals, performance metrics.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored account activity for suspicious transactions or fraud attempts.
- Initiated processes to open new accounts or close existing ones.
- Managed incoming calls from customers regarding their accounts or other banking matters.
Restaurant Hostess
Cheesecake Factory Restaurant
01.2025 - 06.2025
- Greeted and seated guests, ensuring an inviting atmosphere upon arrival.
- Managed waitlists and reservations to optimize seating efficiency during peak hours.
- Collaborated with servers and kitchen staff to facilitate smooth dining experiences.
- Trained new hosts on customer service standards and operational procedures.
- Monitored dining area for cleanliness and guest satisfaction, addressing concerns promptly.
- Assisted in organizing special events and private parties, enhancing guest experiences.
- Developed strong relationships with regular customers, fostering loyalty and repeat visits.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Medical Receptionist
Sandstone Healthcare Center
12.2024 - 05.2025
- Greeted and assisted patients, ensuring a welcoming environment and addressing inquiries efficiently.
- Scheduled appointments using electronic health record (EHR) systems to optimize provider calendars.
- Managed patient check-in and check-out processes, enhancing overall clinic flow and efficiency.
- Verified patient insurance information, resolving discrepancies to facilitate seamless billing processes.
- Coordinated communication between medical staff and patients, fostering strong relationships for improved care.
- Assisted in managing office supplies inventory, supporting operational efficiency and cost control measures.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
Host/Server
Tonkatsu Tamafuji
05.2023 - 10.2023
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Directed patrons to lounges and waiting areas.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Provided customers with accurate wait times and monitored waiting list.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Greeted customers, answered questions and recommended specials to increase profits.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Took reservations from patrons by phone or online.
- Resolved conflicts between customers when necessary.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
Education
High school Diploma -
Governor Wallace Rider Farrington High School
Honolulu, HI05.2024
Skills
- Sales Development
- Inventory Control
- Payment Processing
- Relationship Building
- Retail Store Operations
- Excellent people skills
- Listening Skills
- Multi-tasking strength
- Goal-Oriented
- Teamwork and Collaboration
- Branch operations
- Listening and empathy
- Financial transactions accuracy
- Banking product sales
- Team collaboration
- Hospitality and accommodation
- Refunds processing
- Menu management
- Takeout order processing
- Effective time management
- Multitasking proficiency
- Front of house organization
- Cash handling expertise
- Client confidentiality
Timeline
Restaurant Hostess
Cheesecake Factory Restaurant
01.2025 - 06.2025
Medical Receptionist
Sandstone Healthcare Center
12.2024 - 05.2025
Branch Service Specialist
American Savings Bank
08.2024 - 01.2026
Host/Server
Tonkatsu Tamafuji
05.2023 - 10.2023
High school Diploma -
Governor Wallace Rider Farrington High School
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