Keira Douangmala
Mililani,USA
Summary
Professional Service Specialist with extensive experience in branch service operations and customer relations. Utilizes strong problem-solving skills to efficiently address customer inquiries and issues. Recognized for outstanding customer service and taking on leadership roles, ensuring operational excellence and customer satisfaction. Eager to apply work ethics and enthusiasm for learning more and learning to take on leadership roles in any situation. Self-driven individual willing to take on challenges head on, promoting continuous growth to becoming a great, trust-worthy employee.
Overview
3
3
years of professional experience
Work History
Branch Service Specialist
American Savings Bank
Mililani Town, HI
04.2025 - 03.2026
- Delivered exceptional customer service by resolving inquiries and addressing concerns effectively.
- Facilitated transactions efficiently, ensuring accuracy in account management and financial operations.
- Maintained clean and orderly checkout areas by wiping down spaces and organizing equipment.
- Assisted customers with account openings, loan applications, and product inquiries to enhance satisfaction.
- Implemented process improvements that streamlined service delivery and reduced wait times for customers
- Built trusting relationships with members and non-members by greeting/conversing in a friendly manner, offering personalized services.
- Handle large sums of cash with care; Foreign currency included
- Experienced high-pressure complaints with the ability to diffuse escalated situations
Lead Brand Representative
Hollister Co.
Aiea, HI
12.2023 - 01.2025
- Organized 5-minute meetings to get associates ready for the day
- Operated cash register and accurately processed payments, returns, and exchanges.
- Took on leadership and manager roles, responsibilities and tasks.
- Prioritized time management, allowing associate's free time effectively for support
- Improved salesmanship, enabling consumers to purchase using promotions and opportunities
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Provided excellent customer service by greeting customers and offering assistance.
- Accurately processed customer payments using cash, credit cards, and checks.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Developed strong customer relationships to support satisfaction and loyalty.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Operated the POS system efficiently to ensure accurate transactions.
- Supervised associates and provided on-the-job training.
- Enforced store policies to ensure the protection of company items and reducing of hazards
Cashier/Customer Service
DECA Store (PCHS)
Pearl City, HI
07.2021 - 02.2023
- Operated cash register and accurately processed payments
- Time Management
- Restocking, Heavy lifting up flights of stairs
- Quick math using a manual cash register.
- Resolved and de-escalated issues to address customer concerns.
Education
High School Diploma -
Pearl City High School
Hawaii05-2024
Skills
- Customer service excellence
- Branch operations
- Client confidentiality
- Cleaning and sanitizing
- Cash handling expertise
- Patience and empathy
- Time management skills
- Work ethic and integrity
- Cash register operation
- Attention to detail
- Team collaboration
- Written and verbal communication
- Product restocking/Inventory management
- Refunds and exchanges
- POS systems
- Loyalty program promotion
- Data entry
- Dependability and reliability
- Teamwork and collaboration
- Fraud detection skills
Timeline
Branch Service Specialist
American Savings Bank
04.2025 - 03.2026
Lead Brand Representative
Hollister Co.
12.2023 - 01.2025
Cashier/Customer Service
DECA Store (PCHS)
07.2021 - 02.2023
High School Diploma -
Pearl City High School