Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ariana Graham

Riverview,FL

Summary

Results-oriented Shift Lead Supervisor with a proven track record in enhancing team performance and streamlining shift operations. Demonstrated experience in leadership, problem-solving, and communication has led to significant improvements in operational efficiency and overall team productivity. Recognized for cultivating a positive work environment that fosters collaboration and engagement. Career aspirations include advancing into higher management roles while continuing to drive operational excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Lead Supervisor

Toastique
Tampa, FL
07.2024 - Current
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Supervised team of 8 during daily shifts, ensuring efficient operation and customer satisfaction.
  • Ensured all daily operations were in compliance with safety standards and regulations.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.

Shift Supervisor

Starbucks
Fayetteville, NC
09.2020 - 07.2024
  • Supervised and led employees to maintain productivity and customer service levels.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Supervised team of 7 during daily shifts, ensuring efficient operation and customer satisfaction.
  • Coordinated inventory, stocking and ordering.

Receptionist

M&d Construction
Fayetteville, NC
01.2020 - 09.2020
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

  • Handled customer inquiries and complaints, providing timely and appropriate solutions.

Shift Leader

Duck Donuts
Fayetteville, NC
10.2016 - 10.2019
  • Utilized POS systems efficiently for order processing and inventory management.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Assisted in training new employees on shift operations.

Education

High School Diploma -

Douglas Byrd Highschool
Fayetteville NC
06-2018

Some College (No Degree) - History

Freedom Christian Academy
Fayetteville NC

Skills

  • Team Management
  • Customer service focus
  • Sales strategies
  • Workplace safety
  • Team Motivation Strategies
  • Scheduling expertise
  • Decision-making capacity
  • Inventory counts
  • Customer service management
  • Cash handling
  • Problem-solving

Certification

  • ServSafe Food Safety Certification
  • Responsible Beverage Service Certification

Timeline

Shift Lead Supervisor

Toastique
07.2024 - Current

Shift Supervisor

Starbucks
09.2020 - 07.2024

Receptionist

M&d Construction
01.2020 - 09.2020

Shift Leader

Duck Donuts
10.2016 - 10.2019

High School Diploma -

Douglas Byrd Highschool

Some College (No Degree) - History

Freedom Christian Academy

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Ariana Graham