Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Verseput

Summary

Goal-oriented and self motivated, possessing excellent communication and time management abilities. Offering years of hands-on experience managing and motivating others. Capable of working independently as well as motivating a team to reach common goals.

Overview

13
13
years of professional experience

Work History

Shift Lead Supervisor

CVS Pharmacy
10.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
  • Enhanced customer satisfaction with exceptional service and prompt resolution of concerns.

Marketing Manager

Beyond Juicery And Eatery
07.2023 - 09.2023
  • Followed instructions and processes to maintain food and beverage integrity.
  • Described menu items and daily specials to customers.
  • Kept work areas clean, neat and organized to promote safety, productivity and team success.
  • Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals.

Front Desk Manager

Crunch Fitness
05.2023 - 07.2023
  • Oversaw front desk operations, staff productivity, and operational efficiency.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.

Scheduling Manager

Dr. Tinto Window Tinting And Auto Accessories
11.2020 - 05.2023
  • Coordinated primary staff and customer schedules to guarantee optimum efficiency.
  • Served as central point of contact for all customers
  • Performed administrative duties such as answering telephones, scheduling appointments, and responding to emails for multiple locations.

General Manager

CITY ROW
09.2019 - 10.2020
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Group Fitness Instructor

Planet Fitness
12.2017 - 09.2019
  • Managed group fitness classes of up to 24 members.
  • Enhanced client experience by maintaining motivational and supportive culture.
  • Established classes to effectively match skill and learning levels of all participants.
  • Created structured and innovative fitness programs to be executed in small to large group atmospheres.

Manager/Personal Trainer

FitZone For Women
01.2012 - 11.2017
  • Helped clients set and achieve health and wellness goals.
  • Trained new employees on customer service policies and service level standards.
  • Conducted orientations for new members
  • Oversaw all day to day operations of entire facility including opening and closing.
  • Met or exceeded monthly revenue and training goals.

Education

Personal Trainer Certification

Schoolcraft College
Livonia, MI
2013

Medical Assisting/Ultrasound

Sanford Brown
Dallas, Texas
2003

Skills

  • Team Management
  • Calendar Coordination
  • Personable and Friendly
  • Fitness Equipment Operation
  • Training and Development
  • Schedule Management
  • Staff Coordination
  • Customer Relationship Management
  • Excellent Sales Skills
  • Certified TRX Group Fitness Instructor

Timeline

Shift Lead Supervisor

CVS Pharmacy
10.2023 - Current

Marketing Manager

Beyond Juicery And Eatery
07.2023 - 09.2023

Front Desk Manager

Crunch Fitness
05.2023 - 07.2023

Scheduling Manager

Dr. Tinto Window Tinting And Auto Accessories
11.2020 - 05.2023

General Manager

CITY ROW
09.2019 - 10.2020

Group Fitness Instructor

Planet Fitness
12.2017 - 09.2019

Manager/Personal Trainer

FitZone For Women
01.2012 - 11.2017

Personal Trainer Certification

Schoolcraft College

Medical Assisting/Ultrasound

Sanford Brown

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Rachel Verseput