Ariana Guzman
Maywood,IL
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Sales Associate
Coach
Rosemont, IL
11.2021 - Current
- Suggested add-on items to support customer purchases.
- Helped guests identify service needs and resolve concerns.
- Used product knowledge to handle customer objections.
- Directed customers to product racks and shelves for merchandise selection.
- Kept merchandising standards to improve product visibility and customer engagement while keeping the store stocked.
- Processed purchases, refunds, and exchanges through the POS system.
- Answered incoming telephone calls to share store product and service information.
- Restocked shelves as needed to maintain inventory levels.
- Bagged purchases and wrapped gifts.
- Supported clienteling through personalized styling help and follow-up conversations.
- Restocked inventory and organized backroom supplies for sales-floor readiness.
Amazon Shopper
Whole foods
Park Ridge, IL
02.2021 - 08.2021
- Selected and bagged products according to bagging standards, ensuring accuracy and quality for customer orders.
- Executed order assignments from the system, maintaining a focus on timely fulfillment to support operational efficiency.
- Fulfilled work assignments from the order system, prioritizing timely completion to enhance customer satisfaction.
- Stored products correctly in staging areas, following safety guidelines.
Server/ Manager
I Hop
Melrose Park, IL
03.2017 - 01.2020
- Guided guests through menu choices and offered tailored meal suggestions.
- Checked on guests during meal service, refilled drinks, and handled extra requests.
- Used clear communication to address guest concerns and improve dining experience.
- Reviewed and resolved complaints related to food quality, service, or accommodations.
- Helped coordinate employee duties and workstations to support smooth service.
- Seated patrons based on individual needs and seating rotation.
- Memorized menu details to help guests choose meals with confidence.
- Relayed special dietary needs and requests to kitchen staff for personalized meals.
- Processed payments and completed register transactions accurately.
Education
High School -
Proviso East High School
Maywood, IL01-2019
Some College (No Degree) -
Triton College
River Grove, IL10-2026
Skills
- Product knowledge
- Sales strategies
- Customer service adaptation
- POS system operation
- Cash handling
- Visual merchandising
- Multitasking skills
- Proficient in time management to prioritize tasks and meet deadlines efficiently
- Teamwork and collaboration
- Relationship building
- Client relations
- Goal-oriented
- Reliable and punctual
- Visual merchandising
Certification
- Illinois Real Estate license
Timeline
Sales Associate
Coach
11.2021 - Current
Amazon Shopper
Whole foods
02.2021 - 08.2021
Server/ Manager
I Hop
03.2017 - 01.2020
High School -
Proviso East High School
Some College (No Degree) -
Triton College